Problem updating apps on iMac

R13...

Honorary Master
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Aug 4, 2008
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I recently updated my iMac to El Capitan after dawdling for months. But now I find that when I try to update pages, Keynote and numbers the things shows me some outlook.com Apple ID I don't know.

Changing to my own Apple ID doesn't work as I get an error that the apps do not belong to the Apple ID. All else updated except these three. Any assistance please.
 

R13...

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Aug 4, 2008
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I assume the trial is installed with my current iWork installed. I still have the iWork's CD and it may be '09 iirc
 

SauRoNZA

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Jul 6, 2010
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Did you buy this iMac second hand?

Then that was the first Apple ID to use the iWork apps on that machine and therefore it's tied to that Apple ID.

OR

Did you maybe copy them from another iMac? Then it's also still tied.
 

R13...

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The iMac was bought brand new, this only cropped up now after El Capitan
 

R13...

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And no, I bought a copy of iWork's from Amazon. I wanted the movie thing on it
 
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