Question about new Telkom Unlimited Home ADSL

[wrinklyo]

Hi,

I have an old telkom dialup contract which I kept because I didn't want to lose my email address. Now I want to upgrade to Home Unlimited ADSL from Telkom, which includes line rental and calls etc, but I want to know if I will still keep my email address if I do this?
I tried emailing Telkom from their website, and I got an acknowledgement email (see below) but after 3 weeks still no reply, so I wondered if any of you ouks (or oukesses) knew the answer.
Thanks

----Telkom auto reply -------
Good day,
The following question was asked:

I have an existing telkom internet connection and email (dialup) - can I keep this same email address if I convert this to a home unlimited ADSL 2mbps contract? Thanks! Kind regardsDuncan

Contact details:

Name: Duncan
Number: xxxxxxxxxxxxx0
email: xxxxxxxxxxxxxxxx

Regards,
Telkom Website
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[spagHettie]

If it's on the same landline number or ID number I don't imagine it'll change. Quickest way to get a response is to actually sign up - did so this morning 8am (online) and they'd phoned back before 10am.

 

[wrinklyo]

Thanks for that. Ya, nothing like a prospective sale to get them to wake up. I think I'll do as you suggest - I've been waiting three weeks for a reply so waiting more is not going to achieve anything...

 

[beesboertjie]

I cannot think of any reason why you won't keep your email address. Your incoming mail (POP3) and outgoing mail (SMTP) remain through telkomsa.net Even if you are given a new email address, simply just allocate one alias the name of your old email address. I see Telkom allows you 5 aliases (also known as). First you'll have to cancel your old email address so that the name comes available.

I don't think you need to worry, you'll come right.

 

[wrinklyo]

Thanks for the encouragement! It makes sense what you say, so I'll just go for it!

 

[ponder]

Thanks for the encouragement! It makes sense what you say, so I'll just go for it!

When you signup tell them about your existing email address and that you would like it to be the email address associated with you adsl package.

 

[Devinity]

Hi,

I have an old telkom dialup contract which I kept because I didn't want to lose my email address. Now I want to upgrade to Home Unlimited ADSL from Telkom, which includes line rental and calls etc, but I want to know if I will still keep my email address if I do this?
I tried emailing Telkom from their website, and I got an acknowledgement email (see below) but after 3 weeks still no reply, so I wondered if any of you ouks (or oukesses) knew the answer.
Thanks

Based on what happened to me a number of years ago when I moved over to ADSL, you will lose that email address. I'd advise getting yourself a Gmail account or something similar in the event you move to another ISP that you will then still be able to keep your email address the same.

 

[wrinklyo]

Thanks Ponder!

 

[wrinklyo]

Ya I do already have a gmail email account but I have hundreds of contacts on my Telkom email and I was hoping I wouldn't have to get them to change my email address in their records because I know half of them won't bother to do it, govt. departments and the like - they couldn't care. Then I just won't get notifications and stuff. This wouldn't even be an issue in a first world country but here there is a different work ethic.

 

[beesboertjie]

Hi Wrinklyo. I know exactly what you’re talking about. One must keep your existing email address.

Once I had to change my cell phone number at the bank, to receive their OTP’s per SMS for internet banking. This could not be done by email … for security reasons. I had to drive all the way from the farm into town, then I spent a whole morning inside the bank. And it cost me a parking ticket. Eish.

Never again do I change nothing. If it ain’t broke, don’t fix it.

 

[ponder]

Ya I do already have a gmail email account but I have hundreds of contacts on my Telkom email and I was hoping I wouldn't have to get them to change my email address in their records because I know half of them won't bother to do it, govt. departments and the like - they couldn't care. Then I just won't get notifications and stuff. This wouldn't even be an issue in a first world country but here there is a different work ethic.

It's not that hard to migrate but it will take a while.