(Quote to written off claim) Naked Insurance Review, you asked for my experience, here it is.

R13...

Honorary Master
Joined
Aug 4, 2008
Messages
40,516
Good feedback/review.
Wonder if you'll be able to get insurance going forward though.
19.
Buys boy racer car.
Is in an accident within days of insurance inception (yes I know it's not your fault but most insurers won't care and will still punish you for being a young guy driving a boy racer).
 

Moby Grape

Honorary Master
Joined
Jul 18, 2008
Messages
54,720
Good feedback/review.
Wonder if you'll be able to get insurance going forward though.
19.
Buys boy racer car.
Is in an accident within days of insurance inception (yes I know it's not your fault but most insurers won't care and will still punish you for being a young guy driving a boy racer).
Should be no issue with getting insurance. They will take circumstances of the accident into account, though premiums will likely go up regardless.
 

Wasabee!

Executive Member
Joined
Apr 5, 2012
Messages
5,319
They also give a R1k referral bonus, if you want to make a bit of cash on the side.
 

newby_investor

Expert Member
Joined
Aug 8, 2018
Messages
3,810
AFAIK being rear-ended while stationary is one of those rare cases where insurers don't try and put part of the blame on you. It's 100% the fault of the other party. So it shouldn't look TOO bad on OP's insurance history.
FWIW, Naked offer third-party as well, and I was pleased with how easy the process was, but I've never had to try a claim.

(As an aside, my feeling is that if you feel the need to insure something, you can't really afford it. Perhaps I'm wrong, but I've never driven a car so expensive that I would not be able to replace it in the case it was gone for some reason. Comprehensive insurance is expensive, so after a few years of sweating because of these large payements, I did the maths and switched to third-party only.)
 

quovadis

Executive Member
Joined
Sep 10, 2004
Messages
6,519
I want to reiterate, I only successfully activated my policy 12 hours before the accident, and they had no issues paying out/claiming or had any suspicions.

This is how insurance is supposed to work regardless of insurer.
 

Grubscrew

Expert Member
Joined
Sep 15, 2008
Messages
2,839
Had a quick look at their app. Initially cheaper than my current insurance, but when I try to match cover exactly they come out a lot more expensive especially if you decrease their standard excess from R5000 to something reasonable like R1500
 

Leonsteg

Member
Joined
Aug 28, 2017
Messages
22
For those who don't know, Naked is backed/under-written by Hollard insurance.
It is an App/AI based insurance company; it takes around 90 seconds to get quoted. (It seriously does)

This was my first ever car, I was 19 at the stage of quoting, and it was a performance car. (Fiesta ST 2013)

I was shopping around, quoted through Hippo, Take CTRL, and Outsurance.
Outsurance quoted R3,600 per month, can't remember the excess, unfortunately. They weren't interested in reconsidering this price despite me mentioning Naked's quote below.
Budget Insurance was R1,100 with R6500 excess, but this was not taking my age into account, they didn't offer insurance because I was high risk.
One quote through CTRL, King price at R1,245 with ~R6500 excess.

I decided to go with Naked Insurance since their reviews are reasonably good, and they offered the lowest excess and for the monthly premium of R1326, 5 million third party cover.

I started my policy on Wednesday, the 5th of Feb, as instructed by Wesbank. It was effortless to get the confirmation of policy, instant from the app as well.
They requested the photos to add the car fully, obviously didn't have the car yet, so the policy wasn't active.

I picked the car up on Thursday evening. Friday morning, I send the verification selfie/video of preexisting damage and so forth. (Thank god I wasn't in an accident on that Thursday evening on the way home)
I sent the photos, and it said the policy was now active.

Friday evening on the way to show my friends the car, I was at a standstill at the red robot, I get rear-ended and hit I the truck on my left, the damage was pretty bad as the driver was easily going 80+ km/h.

I was in absolute shock because I only had the car for 22 hours, and I Naked's app said they would let me know when the video verified, and I wasn't told yet.
I called for tow truck assistance from the app; they had no issues pulling up my policy, and authorizing the tow truck that was on the scene.

Submitted the claim on Monday, they asked for a video of me explaining the details of the accident (How you'd tell your mom).
The video didn't send through, so they asked for it in text form via email.

I was worried because I wasn't sure if my policy was activated yet, which brought up a lot of questions for me. They were very responsive via email and happy to answer the stupidest questions that I may have had. During the first few days, their response times were within 5-10 minutes, 30 minutes at its most.

They didn't show any signs of alarm seeing as I only had the policy active for 12 hours, this is where I assumed that I was covered as they didn't push me away.

Hollard sent their assessor and deemed the car as a write off sadly.

I'd say that the process was excellent from there, aside from the hiccups, STs retail value is terrible.
I bought the car for 172k (2013), and it was only insured at the retail value, which is 143k. (Naked insurance insures at the full retail price)

They do also offer credit shortfall cover, but I didn't have a shortfall since I had quite a big deposit, which caused me to lose.
I pled my case and provided that the vehicle was in perfect condition after I filed the claim, and they increased the value to 148k, they weren't too harsh on me.

Today, the final figures were sent through, and the payout has been submitted, the delay was mostly on my part because I was trying to determine if I should get my own panel beaters and obtain other information.

Naked also provided me with a pro-rata refund of R1008 for the remainder of February on top of the payout.

If you're interested in Naked.Insurance, I'd definitely recommend it.

I hope this helped!

I want to reiterate, I only successfully activated my policy 12 hours before the accident, and they had no issues paying out/claiming or had any suspicions.

If you have any other questions, feel free to comment below, I hope I covered everything.
app do not work properly, dont think this us a good option to get insurance
 

AdrianH

Expert Member
Joined
Feb 27, 2005
Messages
3,222
Good feedback/review.
Wonder if you'll be able to get insurance going forward though.
19.
Buys boy racer car.
Is in an accident within days of insurance inception (yes I know it's not your fault but most insurers won't care and will still punish you for being a young guy driving a boy racer).

My ex-colleague was with Outsurance and he had that no-claim bonus. When it came to that 3 year time to get paid back they refused to pay him as he claimed even though it was not his fault. They said :laugh:

It's a NO-CLAIM bonus, not a NO-BLAME bonus
 

ToxicBunny

Oi! Leave me out of this...
Joined
Apr 8, 2006
Messages
100,976
My ex-colleague was with Outsurance and he had that no-claim bonus. When it came to that 3 year time to get paid back they refused to pay him as he claimed even though it was not his fault. They said :laugh:

I still wonder why people buy into this "No-Claim bonus" crap from Outsurance...

Then again, I often wonder why anyone would even insurance with Outsurance when they have never managed to come anywhere close to even being double the price of my current insurance premium when they quote me.
 

hellfire

Honorary Master
Joined
Sep 25, 2007
Messages
11,388
Had a quick look at their app. Initially cheaper than my current insurance, but when I try to match cover exactly they come out a lot more expensive especially if you decrease their standard excess from R5000 to something reasonable like R1500
They're much, much cheaper than my current insurance. First time I've found an insurer that is cheaper.
Looking at moving across on 1 April.
 

Barbarian Conan

Expert Member
Joined
Aug 8, 2017
Messages
4,107
Also with them at considerably cheaper. Household and specified is maybe a bit more expensive than my previous insurer to get like for like insurance, but my car insurance is halved.
They didn't offer business use insurance for a car yet though :(
 

Craig_

Honorary Master
Joined
Feb 22, 2016
Messages
24,378
Well, I might actually consider them now. Sounds painless. I'm just still scared of direct insurance, while I've never had big claims the few small ones I've had with my current broker had always been sorted out quickly and painlessly. Might wait a a year or so and first see the experience of others on here.
 

EnderZaMan

Well-Known Member
Joined
Feb 28, 2014
Messages
105
Well, I might actually consider them now. Sounds painless. I'm just still scared of direct insurance, while I've never had big claims the few small ones I've had with my current broker had always been sorted out quickly and painlessly. Might wait a a year or so and first see the experience of others on here.
I like to consider them as a broker, as they do interact with you on a personal level (sort of) and are always finding ways to assist. Although, I can't comment directly on a small claims experience.
 
Top