R1-million fine for bad network service, says Icasa

Interesting, time to study this in-depth. I actually support this motive, although there are several discrepancies to be brought up.
 
Please do Comment in Writing to ICASA.........its important and every bit helps

Fulcrum29 said:
Interesting, time to study this in-depth. I actually support this motive, although there are several discrepancies to be brought up.
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Please use this as an opportunity to present your discrepancies in writing to ICASA.
Thats the purpose of DRAFT regulations and allowing public comment.
 
Hi Guys ,

Can someone who care's please inform the MTN & VodaCom CEO's there's more trouble on the way.
Cost Based wholesale services and MVNO privileges.
Oh also advise at the same time a formal Complaint against MTN has been lodged for future issue of any spectrum in South Africa against MTN based on his statement.
Hope the lawyers are clued up to fight for higher prices and protect their monopolistic environments.
Honestly I really don't know what they are going to do when ALL the regulations are finalized by the end of July this year.
 
Hummercellc said:
Good luck with that!
Telkom will just flat out ignore this.....
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Their target for problem resolution is 90% within 3 days, which in my experience with them in recent years has actually been the case. Credit where it's due...
 
Also, I like this bit:
Repeat offenders will be handed the fine and are subject to publication of the non-compliance on Icasa’s website, as well as their own website.
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Nothing better than telling your current and potential subscribers that you are a repeat offender who's been fined for non-compliance...
 
So where's the punitive legislation for when ICASA and DOC fail the public?
 
As stated in the comments beneath the article, a % of turnover would be make a greater statement than a flat amount against the company. It really isn't going to carry that much weight. But here's hoping it will and more importantly, that it will be enforced.
 
Does this new amendment imply that I can get my ADSL line rental for "free" if Telkom cannot resolve the congestion issue? :D
Should a user have a fault pending with a fixed wireless or wireline service provider for more than 3 days, Icasa has specified the following rebates:

> 3 days: rental rebate for 7 days;
> 7 days: rental rebate for 15 days;
> 15 days: rental rebate for 1 month;
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Regulation bloat benefits nobody but ICASA

Why must we have one quality of service, and why must government mandate that quality of service? What happened to the free market? Why must we invent an untested system of telecoms regulation? Few original innovations that our government has introduced have not been a good thing - think etoll and outcomes based education. Just imagine single bulk transit cable trying to meet these mandatory levels of service -- think of seacom going down for a few weeks -- ICASA is saying that if you provide service, you are only free to provide it on their terms and not your own. This kind of thinking stifles innovation.

Why not ensure that the consumer has a real ability to be properly compensated for lapses in promised service? Why must ICASA, which is not a party to the communication, be judge and jury over its quality?
 
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cfilorux said:
Why must we have one quality of service, and why must government mandate that quality of service? What happened to the free market?
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All of the MNO's have QoS KPIs which the technical departments are generally held to, often the top level management under the CTO have their bonuses directly linked to these KPIs.

So they all exist already in some form, its just that ICASA is now trying to hold them accountable outside their own organisation.
 
cfilorux said:
Why must we have one quality of service, and why must government mandate that quality of service? What happened to the free market? Why must we invent an untested system of telecoms regulation? Few original innovations that our government has introduced have not been a good thing - think etoll and outcomes based education. Just imagine single bulk transit cable trying to meet these mandatory levels of service -- think of seacom going down for a few weeks -- ICASA is saying that if you provide service, you are only free to provide it on their terms and not your own. This kind of thinking stifles innovation.

Why not ensure that the consumer has a real ability to be properly compensated for lapses in promised service? Why must ICASA, which is not a party to the communication, be judge and jury over its quality?
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ICASA proposed a service level spectrum. You have to design your service levels to meet the prerequisites; there is way more to this than I stated. Go see the industry standard on global scale. I deal with this on daily basis.
 
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