R189 unaccounted for, OOB shark or something else?

[HideInLight]

CellSpice Proof
http://www.sendspace.com/file/7q5hyk

With explanation on how I got subscribed

A similar link to what's claimed in the document.

WARNING, TRY NOT TO PRESS THE WRONG BUTTON
It's just a black backround site, with text at bottom and a big 18 Sign, and a place where you can enter a random bunch of numbers. It's pretty bland...

http://cellspice.com/lps/amateur/yasa3/start.php

*You can compare the instructions in the documents to the terms you see written on that page.
What would be the minimum actions required on my behalf to get billed with that link?

 

[Slootvreter]

"Your Vodacom request to delete all WASP services has been unsuccessful"

Hmmmm

 

[HideInLight]

That CellSpice proof doc, I posted. Take a glimpse at the time I apparently visited that site, and the time I send the YES activation code.

Now I don't my modem number out of my head, so how long would it of taken me find that number, and the physically enter it in the window? How long would it of taken to load that page and press a button?

How long did it take according to them:
Web Registration: 00:53:57
Optin: 00:53:57

0 SECONDS

That's right I have inhuman capabilities.

How long did it take them to send the Welcome Message?
00:54:15

18 seconds! These people, well now that's what I call speedy service! Now can someone please ask them if they also have the ability to control time and space, so that they can provide me with my refund!!!

 

[marine1]

Time for people to lodge criminal cases against the providers let's see how they defend this in court.........

 

[R13...]

Interesting my problem was also cell spice. I only noticed a problem when my account kept getting locked at the set R50 level. And the sim in question is in a 3G router so no chance I could have accepted an opt in request.

 

[HideInLight]

Interesting my problem was also cell spice. I only noticed a problem when my account kept getting locked at the set R50 level. And the sim in question is in a 3G router so no chance I could have accepted an opt in request.

After you've blocked the service, send an email to feedback@miranetworks.net and support@cellspice.com
They will provide you with that document, then we can compare.

It would be nice if we can also get a legit signup doc, if they even have one...

 

[R13...]

After you've blocked the service, send an email to feedback@miranetworks.net and support@cellspice.com
They will provide you with that document, then we can compare.

It would be nice if we can also get a legit signup doc, if they even have one...

I did upload mine here last year I think. Will look for the link when I'm on a PC. Or repost the proof of subscription they sent me.

Basically I lodged waspa complaint and they replied with a PDF of the proof. I called bull**** as the way the device is used is such that I can't have replied so complaint was escalated and someone from Mira called and offered a refund as a show of good faith. I took the cash refund I was pissed at vodacom for washing their hands off the issue.

 

[HideInLight]

Anyway, as it is our top priority to ensure the satisfaction of our users and to avoid involuntarily subscription to our services, as a pure gesture of goodwill we would like to offer you a FULL REFUND of R 350 as a full and final settlement of the matter.

Got them this far at least. There's one thing that's still missing from this whole ordeal.

http://www.waspa.org.za/code/codeconduct.shtml

I've already established that they can subscribe you by just clicking buttons, no keyboard input or replying to a SMS required although the can do it via that way to. But the fact remains by just putting wording on a site they can start billing you via 2 clicks.

The one thing that's missing is this:
2) Visited the Confirmation Page (owned by Vodacom) and voluntary clicked on the action button (2nd Opt-in)

Can someone please provide an example of such an existing page?
Why would Vodacom have something like this, without any security measures (like the SmS verification, actually having to log into your Vodacom account etc.

I should be made a requirement that in order for them to obtain your phone number via link, you must physically enter that phone number

11.3.1. If a subscription service is initiated by entering a customer's mobile number on a web page or WAP site, then a separate confirmation message must be sent to the customer's mobile handset in order to prove that the number entered matches the customer's mobile handset number. This message may either:

contain a PIN which is then confirmed or validated on the web page, or
contain the name of the service, an explanation of the confirmation process, and a URL with a unique identifier, which, when clicked, validates the handset number.

This should be mandatory, the other option to bypass this via just clicking a button should not exist. A verification number should always be send first, currently they only have to send you a "welcome, it's too late, you may stop though" message.

It should be a 3 step SMS process.
Verification (Should be from Vodacom to say x-company have requested to use your number, reply Yes or No, or enter the following pin into website)
Confirmation of account being billed.
Weekly reminder for day to day services not monthly.

 

[cellspice]

In response to your post.

We would be more than happy to answer any questions or queries regarding our service.

Please contact us on 021 300 2831 or alternatively send an email to support@cellspice.com

We look forward to hearing from you regarding this matter.

Regards,

Customer support.
Cellspice.

 

[maumau]

In response to your post.

We would be more than happy to answer any questions or queries regarding our service.

Please contact us on 021 300 2831 or alternatively send an email to support@cellspice.com

We look forward to hearing from you regarding this matter.

Regards,

Customer support.
Cellspice.

Oooooooooh, the thot and all that.

 

[HideInLight]

Amusing...

 

[VodacomData]

In response to your post.

We would be more than happy to answer any questions or queries regarding our service.

Please contact us on 021 300 2831 or alternatively send an email to support@cellspice.com

We look forward to hearing from you regarding this matter.

Regards,

Customer support.
Cellspice.

Welcome

 

[cellspice]

We would be more than happy to try and reach an amicable resolution to this matter. Please contact us on 021 300 2831 or alternatively send an email to support@cellspice.com

Regards, Customer support. Cellspice

 

[GreGorGy]

Mmmmm - popcorn.

So, can you and do you subscribe people without their knowledge? Can a vengeful third party subscribe someone without them ever opting for your rubbish?

 

[ajax]

Got them this far at least. There's one thing that's still missing from this whole ordeal.
Congrats

The one thing that's missing is this:
2) Visited the Confirmation Page (owned by Vodacom) and voluntary clicked on the action button (2nd Opt-in)
Can someone please provide an example of such an existing page?
Why would Vodacom have something like this, without any security measures (like the SmS verification, actually having to log into your Vodacom account etc.
I should be made a requirement that in order for them to obtain your phone number via link, you must physically enter that phone number

I have seen this confirmation page myself, although this was about a year ago.
So what basically happens, and this is A method, not the ONLY method, after you click an add for a content service, Vodacom creates a webpage that you are redirected to and if you click "accept" or something on their (Vodacom's) page you are subscribed. The problem with sending a pin code or sms is that if you are using a 3G dongle/wifi router combination you cannot receive smses.

 

[Batista]

Can someone tell me if they can pull this crap on a prepaid phone?All that will happen is that the prepaid money will get deducted right?

 

[ajax]

Can someone tell me if they can pull this crap on a prepaid phone?All that will happen is that the prepaid money will get deducted right?

Absolutely.
It's easier to rip off prepaid users since there's no itemised billing and airtime is loaded more often, so it's less likely that a prepaid user would know he's being ripped off.

 

[Ady]

Nice, i have just been caught out by these guys.

 

[Other Pineapple Smurf]

Nice, i have just been caught out by these guys.

Busted. We know what you have been surfing

 

[Slootvreter]

These bloody WASPS go through great lengths to deviously trick unsuspecting customers into subscribing to their junk services, and goddamn useless Vodacom does nothing about this. Why are these WASPS still allowed to exist? Certainly with today's smartphones their content or value is worthless?