All was good until a month ago. Since then my access has been shocking. What is worse, is that I have logged at least 10 support tickets over the last 2 weeks. The only response I got was a single generic copy and paste asking me to reboot my router and move it around. No regard was given to my actual complaint. I am now trying to start the cancellation process with no luck. After raving about the network to friends and family, I now feel like I have sold them into a pyramid scheme. Does Rain actually provide a service or do they just make money by recruiting new members without offering value?