Rain LTE jumping between slow and pathetic since 30/06

[Mekon]

My daughter got a Rain LTE sim at the beginning of lockdown so she could work from home. It is an uncapped account so that is not a throttling issue (which they maintain they don't do). Her boss got her a new router and I have tested if it was a router issue with my phones sim and that was normal constantly. As of yesterday the speeds have dropped. It will be normal then drops to 0 K/B than there is no internet connection at all for a few minutes then it's back and normal then slow. Getting hold of Rain support is virtually impossible. Would be nice to talk to an actual support techie and get it resolved. This in Pomona/Kempton Park area.

 

[NeonNinja]

Welcome to the club.

 

[SirFooK'nG]

Having issues myself ... The help takes three to 4 days per email response and every time they respond its ridiculously simple and uneducated guesswork.

Below are 3 graphs of my signal and noise levels ... they fluctuate madly from day to day. This is using a Mikrotik external router aimed in the direction of my closest tower which is 320m from me...

 

[rain_mobile]

My daughter got a Rain LTE sim at the beginning of lockdown so she could work from home. It is an uncapped account so that is not a throttling issue (which they maintain they don't do). Her boss got her a new router and I have tested if it was a router issue with my phones sim and that was normal constantly. As of yesterday the speeds have dropped. It will be normal then drops to 0 K/B than there is no internet connection at all for a few minutes then it's back and normal then slow. Getting hold of Rain support is virtually impossible. Would be nice to talk to an actual support techie and get it resolved. This in Pomona/Kempton Park area.

Hi Mekon

Please drop us a DM with the email address linked to your rain account so that we can further investigate your query?

Regards,
rain_mobile