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Rain Mobile SIM Deliveries

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
63,880
#1
We are doing an article on the Rain SIM delivery delays, and your feedback on it will be great.

--Have you received your SIM on the promised delivery date?

--What did their support channel tell you?
 

Honey Badger

Honorary Master
Joined
Apr 30, 2010
Messages
15,904
#2
--Have you received your SIM on the promised delivery date?
No

--What did their support channel tell you?
What support channel? Oh you mean from their inaccessible website?!
 

The_Summoner

Active Member
Joined
Jun 8, 2018
Messages
56
#3
-- Haven't received mine yet, was scheduled for this morning 10 - 11.

-- They said that there are having some delays and that as soon as a delivery date/time is confirmed I should be getting an sms
 

Dan C

Honorary Master
Joined
Nov 21, 2005
Messages
16,985
#4
No. But I would not know as I decided to take the day off and my delivery address is at work.

There is no way on their 'portal' where you can change anything.
 

blowdart18

Senior Member
Joined
Nov 12, 2015
Messages
574
#6
--Have you received your SIM on the promised delivery date?

No

--What did their support channel tell you?

Meh going with the motion of the ocean, no rush to get it at the moment.
 

bevan1

Well-Known Member
Joined
Dec 9, 2009
Messages
145
#8
No. My delivery was scheduled for 8 to 9 am. No SIM yet.

Customer service said it will be delivered between 8 and 2 pm. It's now 13.22. website tracking still shows that it is not not in transit.

SMS received stating.

Hi, success, we've received your order confirmation from rain. Your delivery is scheduled for today but we're experiencing a slight delay. We'll be in touch to confirm a delivery time. Sorry for the inconvenience, Sendr

That is more of a slight delay. Few hours already.
 
Last edited:

SlowInternet

Executive Member
Joined
Oct 11, 2006
Messages
5,721
#9
--Have you received your SIM on the promised delivery date?

Not yet - was supposed to be delivered between 8-9am today

--What did their support channel tell you?

Did not receive any response to the email I send them but I did receive an sms from Sendr saying that they apologise for the delay
 

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
63,880
#10
No.

Our SIMs were scheduled to be delivered between 08:00 and 10:00 on Friday, but received an SMS at 09:50 from Sendr that they are experiencing delays.
 

PsyWulf

Executive Member
Joined
Nov 22, 2006
Messages
8,159
#12
--Have you received your SIM on the promised delivery date?
No

--What did their support channel tell you?
Received sms after delivery time to say delayed,though not sure what that means. Today? Tomorrow? A week? A month?
 

joubertjg

New Member
Joined
Feb 6, 2012
Messages
4
#13
--Have you received your SIM on the promised delivery date?
No just a sms stating order received and will be delivered later today. Just no mention of what today.

--What did their support channel tell you?
What support channel? Oh you mean from their inaccessible website?!
And the emails that you send are just ignored.
 
Joined
May 4, 2009
Messages
21
#14
We are doing an article on the Rain SIM delivery delays, and your feedback on it will be great.

--Have you received your SIM on the promised delivery date?
No
--What did their support channel tell you?[/QUOTE
No sms or any feedback received

Update: SMS received and changed delivery date to Saturday 2pm
 
Last edited:

SlowInternet

Executive Member
Joined
Oct 11, 2006
Messages
5,721
#15
Rain online support is so slow. I started being 45 in the queque. Decided to go the the shop, came back and now I'm no 3 :crying:
 

Oomtas

Active Member
Joined
Aug 4, 2008
Messages
98
#16
--Have you received your SIM on the promised delivery date?

no ordered 2 days ago

--What did their support channel tell you?

My query was escalated then got an sms saying that delivery will happen in 2 hours
Delivery was for 8am as i work untill 3pm 14-50 still no sim/s
 

rpm

Admin
Staff member
Joined
Jul 22, 2003
Messages
63,880
#17
Just received ours at around 15:00. They sent an SMS two hours ago to alert us that it will be delivered.
 
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