Rain Network Nat restricted to NAT 3 on Playstation 4. ( Rain via Afrihost is fine with NAT 2)

[DARK_SETH]

So Just a heads up for everyone looking to get rain LTE. Their APN is restricted. Playstation 4 test NAT 3. DMZ everything setup correctly. Been Using Rain simcard from Afrihost since launch and Always nat 2. Wanted to go to Rain Directly. Got the sim and tested. Download and Upload perfect. Nat type 3. . Put My rain sim in from afrihost and NAT 2 .

Come on rain. Fix this. If you have the same problem post here. Let rain see this.

Here is the chat with an agent confirming that is is restricted.

(06:50:56)Deon Smit: Why is my APN restricted. Playstation 4 show nat type 3. My Rain sim via Afrihost shows Nat Type 2 wich is correct.
(06:51:04)*** Nosipho Nkomo joined the chat ***
(06:51:11)Nosipho Nkomo: Hi, welcome to rain.
(06:51:18)Deon Smit: HI
(06:51:26)Nosipho Nkomo: How can I assist you?
(06:51:34)Deon Smit: Why is my APN restricted. Playstation 4 show nat type 3. My Rain sim via Afrihost shows Nat Type 2 wich is correct.
(06:53:39)Nosipho Nkomo: We don't have restricted APNs.
(06:54:05)Deon Smit: That is not what the previous suppot person said. One second I post it here (06:54:28)Deon Smit: Jabulisile Dlalisa (rain) Sep 1, 12:03 SAST Hi Deon Thank you for contacting rain. We sincerely apologize for the inconvenience caused, but that is currently a restricted APN and unable to unrestricted. Please do not hesitate to contact us again for any further assistance. (06:54:49)Deon Smit: Please unrestrick my sim.
(06:54:55)Deon Smit: unrestrict
(06:55:28)Deon Smit: I do a test on the PS4 now and is shows NAT type 3
(06:55:48)Deon Smit: Put in my afrihost rain sim and it is 100% at Type 2
(06:55:58)Deon Smit: DMZ all setup correct
(06:56:17)Nosipho Nkomo: You got the SIM via Afrihost?
(06:57:04)Deon Smit: No My new sim I got from rain directly last week
(06:57:11)Deon Smit: R250 Unlimited data one
(06:57:31)Deon Smit: My old sim Via afrihost works fine.
(06:57:45)Deon Smit: understand?
(06:59:42)Nosipho Nkomo: Okay, so the SIM you inquiring about, you bought it from us?
(07:02:47)Nosipho Nkomo: My apologies, I meant to say we don't have unrestricted APN.
(07:05:43)Nosipho Nkomo: Are you still there?
(07:07:11)Deon Smit: yes
(07:07:29)Deon Smit: can we make it unrestricted
(07:07:59)Deon Smit: My friend got the sim and it was nat 2 until last week
(07:08:21)Deon Smit: that is the reason why I got the sim
(07:08:29)Deon Smit: Then it became nat 3
(07:08:59)Nosipho Nkomo: We can put it through as a suggestion to make it unrestricted, but currently we can't.
(07:09:23)Deon Smit: Can we log it thru as a ticket and give me a reference nr
(07:09:27)Deon Smit: thank you
(07:10:55)Nosipho Nkomo: Okay, Ticket 81560, I will send it to our network team.
(07:11:46)Deon Smit: Thank you
(07:12:20)Nosipho Nkomo: Is there anything else I can assist you with?
(07:12:35)Deon Smit: Nope. That is.
(07:12:37)Deon Smit: it
(07:12:49)Deon Smit: How long before tier 2 contacts me
(07:12:49)Nosipho Nkomo: Thank you for contacting rain, have a good day.
(07:13:17)Nosipho Nkomo: I do not have the exact time frame, but once I have feedback, I will update you via email.
(07:13:38)Deon Smit: Thank you.

 

[Cowboy619]

My NAT is NAT 2 with RAIN but i am running it through my Netgear Router

 

[neoassasin]

From what I've experienced, Rain Mobile is Nat Type 3 and Rain Fixed Lte is Nat Type 2.

 

[Clayman]

NAT "Type" 1/2/3/x just means how many layers of Network Address Translation are being applied to you.
In the case of NAT 2 - you are being translated from a public IP twice, the case of NAT 3, three times, and so forth.

Only fixed line providers provide 1 layers of NAT, usually.
With mobile, you're going to have delays on latency sensitive transmissions (gaming/VoIP) due to the requirement to translate the public address 2 or 3 times.

If at all possible, switched to fixed line (DSL / Fibre) to avoid being in a NAT loop.