Rain Online Rica

Name Is Mike

Active Member
Joined
Aug 2, 2019
Messages
49
Hi
Has anyone bought a sim from Takealot and was able to Rica it successfully? I got mine yesterday and when I had to manually input my billing address, it said it is not valid(township area). I somehow managed to bypass that but now I'm stuck on the Rica Now(button not clickable) screen that's supposed to let me upload my documents.
744803

Before you say contact them or whatever. I already did, for like 10 times. They don't know why this is happening. Any help is appreciated.

I was thinking. Is it possible to take my sim to the Tyme Bank kioski to get it Rica'd there by one of their agents?
 

Name Is Mike

Active Member
Joined
Aug 2, 2019
Messages
49
I did consider that but it'll be difficult to get it delivered to me because during my work hours I'm on the road going from place to place therefore I can't accept any deliveries.
 

WarriorWolf

Active Member
Joined
Aug 10, 2019
Messages
54
It could be something silly like trying a different browser or trying it on a computer instead of the phone. Give it a go.
 

Name Is Mike

Active Member
Joined
Aug 2, 2019
Messages
49
Update: A Rica consultant called and said they'll investigate why I'm getting stuck on that particular page.
 

Name Is Mike

Active Member
Joined
Aug 2, 2019
Messages
49
Update 2: I got an sms on my phone with a link to eRica and finally. The Rica Now button works and I can upload my documents for verification.
 

CPGuac30

New Member
Joined
Apr 27, 2020
Messages
1
Rain's customer service has been so horrible! They say you can email support during this lockdown but they NEVER respond. I'm also stuck on the Live Face Recognition page: the live cam picks up my face but continuously says "Please Wait" until my data is depleted...it's been 7 days since paying for my package and trying to eRICA since 20th April 2020. Beyond frustrated!
 

|tera|

Master of Messengers
Joined
Mar 31, 2006
Messages
22,339
Rain's customer service has been so horrible! They say you can email support during this lockdown but they NEVER respond. I'm also stuck on the Live Face Recognition page: the live cam picks up my face but continuously says "Please Wait" until my data is depleted...it's been 7 days since paying for my package and trying to eRICA since 20th April 2020. Beyond frustrated!
Buy a time based data bundle on the network you use. Gives more data for limited time.

Do it again.
If data depletion is the issue then that's the solution.

You might do good to check the device you use for malware and software that is consuming the bandwidth.
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
295
Rain's customer service has been so horrible! They say you can email support during this lockdown but they NEVER respond. I'm also stuck on the Live Face Recognition page: the live cam picks up my face but continuously says "Please Wait" until my data is depleted...it's been 7 days since paying for my package and trying to eRICA since 20th April 2020. Beyond frustrated!
Hi CPGuac30,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?
 

Wisane

New Member
Joined
Apr 29, 2020
Messages
2
Am having the same problem as well this is so irritating they have already deducted money on my account and am stuck at the face recognition all it does is please wait till my data was depleted and I have send a mail for support and no one is helping
 

Wisane

New Member
Joined
Apr 29, 2020
Messages
2
I cannot understand why are they selling these sim card but there is no one available to assist customers with the Rica process
 
Top