Rain Online Rica

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
295
Am having the same problem as well this is so irritating they have already deducted money on my account and am stuck at the face recognition all it does is please wait till my data was depleted and I have send a mail for support and no one is helping
Hi Wisane,

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?
 

Sifiso3

Member
Joined
May 1, 2020
Messages
14
I have been trying to Rica for a week and a half stuck on the Live face recognition .The continue button is not working.I contacted support,they said a Rica agent will call me but nothing so far.The bad thing is l recommended rain to a neighbour so lm doing the whole process for them,now they think lm trying to scam them bcz 479 has already been deducted from their account.
 

Sifiso3

Member
Joined
May 1, 2020
Messages
14
I ended up getting a refund after about a month of trying to Rica.l think it's best to order from Rain straight and Rica when they deliver.This online Rica is a load of crap
 

Sifiso3

Member
Joined
May 1, 2020
Messages
14
Try to contact them from their Instagram or Facebook page,you will get a quick response.
 

Mafiozo

New Member
Joined
Nov 20, 2015
Messages
7
I'm also stuck on the Live Face Recognition page. The camera keeps on saying wrong actions.
 

Sifiso3

Member
Joined
May 1, 2020
Messages
14
That's where l was stuck as well.Try to contact them otherwise when the Rica link expires you will have to start the whole process again
 

Kishanga Libaku

New Member
Joined
Jun 4, 2020
Messages
1
I am experiencing the same problem. Please i do not want to go further with this. It seems they do not offer good service. How is it possible that they rush for payment and not assist in rica and get the customer to use the service. Please i want a refund of my money. I will look for other option for internet.
 

Sifiso3

Member
Joined
May 1, 2020
Messages
14
Initially l took the 250 package,l didn't have problems with it.Got it delivered to my door and Rica was done by the delivery guy but you have to order from Rain not from Takealot and they deduct the money after usage for that package but this R 479 package is the one that gave me flames.They should rethink the online Rica it's a problem clearly.
 

Nikhil5774

New Member
Joined
Apr 28, 2019
Messages
8
I cannot understand why are they selling these sim card but there is no one available to assist customers with the Rica process
Having the same issue, I made the purchase and can't Rica, I think this is done on purpose, so we will lose a few days of the month where there will be no internet.
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
295
Having the same issue, I made the purchase and can't Rica, I think this is done on purpose, so we will lose a few days of the month where there will be no internet.
Hi Nikhil5774,

Please can you share with us via DM, the email address linked to your rain account so we can assist with your query?

Regards,
rain_mobile
 

bobcpt

Well-Known Member
Joined
Dec 1, 2018
Messages
108
Having the same issue, I made the purchase and can't Rica, I think this is done on purpose, so we will lose a few days of the month where there will be no internet.
Try opening the rica link using a different web browser. I could not get past the facial recognition using Chrome, but installed Firefox as a final attempt to complete the process this afternoon. It worked and my simcard was actived within a few minutes.
 

Diablo84

New Member
Joined
Jun 25, 2020
Messages
1
Im stuck in the last process of online rica but it doest want to verify im not a robot
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
295
Im stuck in the last process of online rica but it doest want to verify im not a robot
Hi Diablo84,

Please can you share with us, via DM, the email address linked to your rain account so we can investigate this?

Regards,
rain_mobile
 

D33naidoo

New Member
Joined
Jul 2, 2020
Messages
1
Having the same issue, I made the purchase and can't Rica, I think this is done on purpose, so we will lose a few days of the month where there will be no internet.
Hi, has your Rica been sorted. I am still struggling... They say it's a 15 minute process... Not true
 

Orin

New Member
Joined
Jul 3, 2020
Messages
8
Hi there.Ive been trying to Rica since yesterday and im still stuck at Checking Address Validation.My data is running low and how long do I still have to wait?My ID validation passed and my facial recognition passed and this waiting game is getting frustrating,please help!
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
295
Hi there.Ive been trying to Rica since yesterday and im still stuck at Checking Address Validation.My data is running low and how long do I still have to wait?My ID validation passed and my facial recognition passed and this waiting game is getting frustrating,please help!
Hi

Please drop us a DM with the email address linked to your rain account so that we can further investigate your query?
 
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