Hi @BlackStaticCancelled new package after going through the rica gauntlet, it's hell, wish there was an easier way, 2 sims and R500 later, no luck. Hope we get our money back.
First time, was logged in with wrong account, submitted wrong documents, okay, back off, get a new Rain sim, create new account, then, payment declined, card is married to first account, was advised it will take two days to get THAT sorted. Peaced out, way too much admin just to get internet.
Hi @AoolaI have been having the same problem with my new Rain sim card. It is stucked on Rica. When I click on the link in the SMS, it says check back after 1 hour but after over 8 hours, it's still the same. I called the customer care number but the guy that picked was not helpful at all. Why is the service of Rain so bad?
[email protected]I contacted their support twice but that didn't help at all
Hi @SneekySo I was going to get a Rain card at Clicks and phoned Rain for advice.
The sales person said no buy from them it will be faster.I asked how so.
She said they will do everything and I will have it rica'ed and sent to me within 5 days. If I bought from clicks 14 days!!!!!
I told her Clicks was 2km down the road, why cant I just go and get it and rica online?
Then she said the payment and docs would take time to process that way. I asked how different it was, I mean I send them the docs and pay and they open the account. I then got some mumbo jumbo about home affairs needing to validate the id. I asked how that is miraculously different from if I ordered from them or got the card at clicks
*crickets*
Why are people making it so difficult in this modern day, online payments and accounts.
Seconds thoughts, forget it.
And Im still waiting on a response from RAIN after 6 days of limited network access...I've paid my rain account and it's still suspended