Rain PUK number

Starride

New Member
Joined
Aug 4, 2021
Messages
5
Please can you help with a RAIN PUK.
We had bad weather, the VodaComMobileWIFI router I am using restarted and requested a PIN. I inserted the normal router PIN and is failed 3 times, this then moves to requesting a PUK.

I inserted a VodaCom PIN and it works fine, seems like RAIN has a SIM Pin for my data card which I was not aware of and now it wants a PUK.

Help!
Please can some one tell me what to do
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
1,996
Please can you help with a RAIN PUK.
We had bad weather, the VodaComMobileWIFI router I am using restarted and requested a PIN. I inserted the normal router PIN and is failed 3 times, this then moves to requesting a PUK.

I inserted a VodaCom PIN and it works fine, seems like RAIN has a SIM Pin for my data card which I was not aware of and now it wants a PUK.

Help!
Please can some one tell me what to do
Hi @Starride

Please sign in your rain profile ( https://www.rain.co.za/ ) My rain > Manage under device > PIN & PUK
 

Starride

New Member
Joined
Aug 4, 2021
Messages
5
Hi @Starride

Please sign in your rain profile ( https://www.rain.co.za/ ) My rain > Manage under device > PIN & PUK
Dear Rain support - you are a genius, thank-you this worked.
An added note for other users - I had to go back into VodaComMobileWiFi Router settings and redo the APN to custom and set it to rain as I kept getting device not detected.
Thank-you for the support.
 

Kiemo

Expert Member
Joined
May 9, 2018
Messages
1,558
Dear Rain support - you are a genius, thank-you this worked.
An added note for other users - I had to go back into VodaComMobileWiFi Router settings and redo the APN to custom and set it to rain as I kept getting device not detected.
Thank-you for the support.
Uhm what does the apn got to do with the pin or puk ?
 

mlm598

New Member
Joined
Feb 12, 2019
Messages
1
When you reset a router with the Sim inside, it will ask you for the Sim and Puk nrs when setting it up again.
 
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