Rain Scummy tactics. Throttling any form of streaming to 480p

ngoni615

Senior Member
Joined
Jan 1, 2019
Messages
991
My usage a month is around 900GB, and I a on the R250 package. I had a problem from November to early January, couldnt do anything during the day, felt like dail up then. But everything is back to normal now, can stream 1080p no buffering during the day... My youtube is on all day till 6 and downloading movies/series for the whole 19 hours. and that is in Mossel Bay.
My youtube is and netflix are capped to 480p but everything else is running full speed. I can get around this with vpn or the browser extension for the vpn no problem. It is just annoying.
 

almorgs

Active Member
Joined
Apr 10, 2012
Messages
48
Got told the same thing. Seems silly that you cannot just switch between packages since most individuals are not going to have both services running at the same time since there is major overalp. Unless its for another family member, device or to benefit from better speeds. These should be rare cases.
I just spoke to someone from support who said they will upgrade me. Will take 24/48 hours apparently and they will email me once done. However, I spoke to another call center person this morning who said you HAD to order a new sim and then cancel your current one...so there seems to be a little confusion at the call center.
 

kabusi

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Joined
Nov 19, 2018
Messages
1,314
I just spoke to someone from support who said they will upgrade me. Will take 24/48 hours apparently and they will email me once done. However, I spoke to another call center person this morning who said you HAD to order a new sim and then cancel your current one...so there seems to be a little confusion at the call center.
Why they didn't first put it on the dashboard for self service to existing clients on launch is beyond me.
And just to help clear up confusion, provide the expected billing amount pro-rated.
Wonder how easy it will be to switch between the 24/7 and 19 hour package depending on your monthly requirement.
 

ngoni615

Senior Member
Joined
Jan 1, 2019
Messages
991
Opera browser and its built in vpn
seems to get around this easily. So i have installed it. I do not feel like having my vpn running 24/7
 

Crumbl0x

Senior Member
Joined
Mar 18, 2020
Messages
988
Looks like it was a bug on their system, im streaming at 2k again on the 250pm package
Or maybe it's a bug within a bug that granted you exemption from the throttle :D
Given that they've now announced the throttle officially on the 250 package, blimps can happen here and there, but I can also confirm no dice on my speed without a VPN.
 

ngoni615

Senior Member
Joined
Jan 1, 2019
Messages
991
Or maybe it's a bug within a bug that granted you exemption from the throttle :D
Given that they've now announced the throttle officially on the 250 package, blimps can happen here and there, but I can also confirm no dice on my speed without a VPN.
damn so vpn is the way to go
 

ngoni615

Senior Member
Joined
Jan 1, 2019
Messages
991
Or maybe it's a bug within a bug that granted you exemption from the throttle :D
Given that they've now announced the throttle officially on the 250 package, blimps can happen here and there, but I can also confirm no dice on my speed without a VPN.
They did not mention anything though
 

almorgs

Active Member
Joined
Apr 10, 2012
Messages
48
yeha just ordered new sim lets see how quick it is
Has it arrived? Call center said it would take 24 / 48 hours...Its been 49 hours now and when I called they said "Oh sorry, because of the high level of migrations to the new package yours seems to have been delayed...Should be migrated by end of tomorrow"

I live in hope...
 

Gtx Gaming

Gtx Gaming
Joined
Aug 25, 2008
Messages
25,508
Has it arrived? Call center said it would take 24 / 48 hours...Its been 49 hours now and when I called they said "Oh sorry, because of the high level of migrations to the new package yours seems to have been delayed...Should be migrated by end of tomorrow"

I live in hope...
Not yet, phoned the courier it is still coming today.

Users reporting the sim activate very quickly normally 2 restarts and 10 min wait.
 

charlieharper

Expert Member
Joined
Jun 1, 2007
Messages
3,580
My usage a month is around 900GB, and I a on the R250 package. I had a problem from November to early January, couldnt do anything during the day, felt like dail up then. But everything is back to normal now, can stream 1080p no buffering during the day... My youtube is on all day till 6 and downloading movies/series for the whole 19 hours. and that is in Mossel Bay.

Suppose that's why everyone else is getting 1584625528600.png
 

Padacus143

Member
Joined
Feb 18, 2019
Messages
11
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