Rain - Time frame log

snail

Expert Member
Joined
Feb 5, 2008
Messages
1,384
#1
Ok,

So i thought i would keep a time frame of when and how i do with rain to give you a rough idea of their current service delivery.

Signed up: 23 June 2018
Ordered sim: 23 June 2018
email query sent: 23 June 2018 (17h05)
Email response received: 23 June 2018 (17h35)
Currier sms received: 25 July 2018 (RAM Currier, delivery scheduled for 8am - 5pm today)
Sim received: 25 July 2018
Sim activation: 25 July 2018
Speed results (Toti):

PING: 30
Jitter: 2
Download: 57.2Mbps
Upload: 13,1Mbps

Follow up......

2nd email query sent: 24 June 2018 (16h22)
2nd email query received: 24 June 2018 (16h57)

Online chat question: what speeds can i receive (Address was given)
Online chat answer: You can expect speeds equivalent to that of a 4G mobile networks.
Online chat question: i still dont know what speeds i will receive
Online chat answer: You can expect speeds equivalent to that of a 4G mobile networks.

experience so far:

email support: Great
Online chat: poor
Phone support: average
Speed: excellent
 
Last edited:
Top