Rate Vox

[rpm]

We are doing a forum survey on how happy subscribers are with their ISP. Please rate Vox in the poll above based on value-for-money, network quality, and general service satisfaction.

Also please tell us what Vox does well, and where they can improve. Post your answers in this thread.

 

[scubasteveza]

The SUpport feedback is very good

 

[Darinmar]

Have no problems from the time of installing fibre. Some issues beforehand, seemed to have mixed/crosswired messages - Vumatel/Vox/Client. I received lots of mails with different messages re installation. Once sorted, all smooth.
Not very forthcoming with communicating challenges - if I get any news it is via the Twitter, not directly from them.

 

[R4ziel]

Excellent service and support, prompt responses to any questions asked and very understanding when I was forced to cancel with them due to my lines being stolen, will definitely get them as an ISP again if I have the oppertunity

 

[SmokingBandit]

pity "support" is bundled with "value for money" & "network quality"
although the last 2 is excellent, when something does go wrong oor one need to change anything, support DOES NOT EXIST

 

[I.R.Polly]

I've had the pleasure of having my fibre line installed last year before X-Mas, try getting any bloody support staff during that period! I only got my log in details on the 13th of Jan (just short of a month! Whoo hoo). So I hooked up a router and started using the web, 21 Jan they came to install my router WITHOUT the ups battery pack I paid for, two more weeks and a few mails before I got it.

So I'm rating them as such:

Line speed: 9/10
Value for money: 9/10
After sales service :0/10
Support Technical: 3/10

Total satisfaction 5/10

 

[Dougleigh]

Great service

 

[Chriswm]

My speed, reliability etc are to expectation (excellent), BUT found customer support slow and you have to follow-up with them to get things done (poor).

 

[CT_Biker]

I have had a great experience so far. I recently logged a support Ticket for DNS issues causing a slow line.

They called me within 30 minutes, offered to sort the issue out remotely - which I allowed, had a chat with the friendly support tech.

Overall I am happy.

 

[greg0205]

In April I'll have been with Vox for three years. Really happy with all aspects of the service.

 

[Hemps]

Been on the 400GB option for ages, best value for money so far to go with my VDSL.

 

[Jacquesvdb]

Great service all round and awesome response time

 

[raneels]

Been on their fat pipe since their 400GB special. Could not complain. Good value for money

 

[JacoFJV]

Started with the 100gb fat pipe promo. Got bumped up to 400gb. Now on fibre and really happy!

 

[CPTBoy]

Been with them for over 2 years now on Fibre and I've had exactly 0 problems.

Very happy, just wish they offered 1000/100 packages.

 

[Skynet]

Fast Response and cheap

 

[Ryansr]

They were one of the few that were unaffected by the sea cable disaster.

 

[Segg]

I would have rated them as excellent, but when my Fibre was down for 3 weeks last year the support technicians just played the blame game between themselves, my router configuration, and Vumatel....

I expected better from the support department, but I can't really fault the quality of the service when it's working

 

[Sajaar]

Vox fibre . 25/25 fat pipe fibre but slow to average speeds

 

[Po3na]

Real value for money and network quality is okay, but their support needs attention. Otherwise, still great.