Rave: Local CellC Rep

[dolfius]

Hi Everyone,

Not nearly often enough is excellent service shared or posted, so here's my recent experience. In short, this is what happened :

About a month ago, I upgraded my Red Bull Mobile contract. Unfortunately the handset specs and what was advertised did not correspond and me being the techno geek that I am, was unhappy about it. I brought this to CellCs attention and the consultant I was dealing with was happy to cancel my contract and let me take my business elsewhere - without even asking or offering any kind of solution. I was rather surprised at this and let me state clearly - I do believe this was simply an individual who was too lazy to do his job, and not a reflection of the level of service delivery offered by CellC.

So, I was about to return my handset and cancel my contract when I decided to try one last time not to do this, by sending the local CellC rep here a pm. Best decision ever. This guy (not sure if I can metion his name) has been amazing, to say the least. He responded straight away, phoned when he said he was gonna phone, asked me "what can we do to fix this for you?", and solved my issue within a week. Every single step of the way, he said this is what's next, and that's exactly how it happened. I was blown away.

If this is the general culture within CellC, then they will have a customer for life.

 

[Mars]

Well, way to take a bullet after almost dodging it.

I've been struggling to cancel my cell c contract for a while now because of poor service. I am so sick of saying "say again?" "Sorry, what was that?" " I can't hear you sorry" and "can you hear me?" Over and over in every call. I never use my allocation of minutes and data simply because I can't. There is never good signal, regardless of how many bars or 3G logo on the phone. The cell c rep here promised he would escalate it and never actually did. Never actually did anything about it really.

 

[Dean]

Hi Everyone,

Not nearly often enough is excellent service shared or posted, so here's my recent experience. In short, this is what happened :

About a month ago, I upgraded my Red Bull Mobile contract. Unfortunately the handset specs and what was advertised did not correspond and me being the techno geek that I am, was unhappy about it. I brought this to CellCs attention and the consultant I was dealing with was happy to cancel my contract and let me take my business elsewhere - without even asking or offering any kind of solution. I was rather surprised at this and let me state clearly - I do believe this was simply an individual who was too lazy to do his job, and not a reflection of the level of service delivery offered by CellC.

So, I was about to return my handset and cancel my contract when I decided to try one last time not to do this, by sending the local CellC rep here a pm. Best decision ever. This guy (not sure if I can metion his name) has been amazing, to say the least. He responded straight away, phoned when he said he was gonna phone, asked me "what can we do to fix this for you?", and solved my issue within a week. Every single step of the way, he said this is what's next, and that's exactly how it happened. I was blown away.

If this is the general culture within CellC, then they will have a customer for life.

We're lucky to have access to a certain level of company reps here - clearly the guys behind the Telco/ISP reps here aren't the 'frontline' who the general public speak to when they call the call-center.

As great as that is for us, it's unfortunate that the general public (and even some myBB users) still don't get close to the level of service from the average Telco/ISP employee, that we do from their myBB reps.

Oh well, long live myBB

 

[dolfius]

Well, way to take a bullet after almost dodging it.

I've been struggling to cancel my cell c contract for a while now because of poor service. I am so sick of saying "say again?" "Sorry, what was that?" " I can't hear you sorry" and "can you hear me?" Over and over in every call. I never use my allocation of minutes and data simply because I can't. There is never good signal, regardless of how many bars or 3G logo on the phone. The cell c rep here promised he would escalate it and never actually did. Never actually did anything about it really.

Nah. No bullet involved in my case. Overall, reception is good most places I go. The business iPhone 4s with MTN, on the other hand, is going to be very closely acquainted with a wall. Very soon.

 

[dolfius]

We're lucky to have access to a certain level of company reps here - clearly the guys behind the Telco/ISP reps here aren't the 'frontline' who the general public speak to when they call the call-center.

As great as that is for us, it's unfortunate that the general public (and even some myBB users) still don't get close to the level of service from the average Telco/ISP employee, that we do from their myBB reps.

Oh well, long live myBB

This is very true. Love this forum!

 

[cavedog]

Yeah the cellc rep on here really goes out of his way to help. did a sim swap for me and follwed up on a contract upgrade for me where the callcentre failed