Ready to cut the local Vumatel lines due to their bad service

J

jeevadotnet

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Earlier this week my Vumatel/Wondernet FTTH line went offline for 9 hours. During that time I was assigned a new IP.

Now you would ask, what is the problem?

In February 2019 when my FTTH was freshly in the ground & hanging from a telephone pole (Vumatel & Openserve), I phoned around and asked numerous ISPs which one will be able to offer me a static IP. I was reaffirmed by Macrolan (Then Seacom WC, now Wondernet, I guess at this rate their next name will be Megawan) and Vumatel on numerous occasions that they can offer me a static IP, therefore I signed up with them.

Then earlier this week my internet goes offline and I get assigned a APIPA-like IP allowing me only access to the local POP. After numerous hours on the phone with vumatel & wondernet they were able to "assign you a temporary dynamic ip". This whole sentence makes it seems easier than what it was. I first have to explain them how traceroute works and that I can ping 2 hops away so the issue is not my Fiber. I also told them that they have a subnet & VLAN tag issue and they have to assign me a new dynamic IP in the scope of their own ISP IP ranges.

Now here comes the issue, neither party can explain to me what happened to my static IP. There are 2 reference with Vumatel; with neither one being replied to.

I've also send an e-mail to Wondernet every single morning with no reply. When I follow up via phone or other channels they just inform me that a certain person will get back to me. To date nothing has happened.

Vumatel also promised me on Tuesday that someone will get back to me within 72 hours.

Now I'm not one for threatening behavior. Lets just say that I'm tired of being bullshitted, taken for a ride and generally fed up of bad service.


ISSUE HAS BEEN HALTED FOR NOW SINCE I GOT HOLD OF SOMEONE
(p.s. thanks for the assistance @AfriGuy on my Openserve line)
 
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lol, lots of energy here.

If they dont do it for you, move on. Gravitate towards the service you want.
 
Thor said:
Please do it.

(I hate Vumatel as much as you do, but you are going to get fcked up with a lawsuit.)
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Accidents can happen, the CPE is currently situated right in the middle of the area where I'm currently performing construction work to my house.
 
I've got a DDNS on my Mikrotik CCR. I need it outgoing for work ACLs and other items.
 
jeevadotnet said:
We can go into detail, on how I manage multi-million rands of researching clusters , +90 000 CPU, thousands of terrabyte of memory + on hundreds of different networks.... openstack, ceph, blah blah. lets just say it is so big the cluster alone has its own data center.

First get your information right before just going "why not a VPN". This is not some dinky toy ISP.

You don't buy a car and 2 years later the dealer decides to remove your wheels with no explanation or feedback do you ?
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What I am saying is why not vpn somewhere that gives you your fixed IP? That way you aren't dependant on your ISP which seems a little naive considering the rest of your attitude.

I personally don't care about the application I am simply trying to assist with a solution.
 
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jeevadotnet said:
We can go into detail, on how I manage multi-million rands of researching clusters , +90 000 CPU, thousands of terrabyte of memory + on hundreds of different networks.... openstack, ceph, blah blah. lets just say it is so big the cluster alone has its own data center.

First get your information right before just going "why not a VPN". This is not some dinky toy ISP.

You don't buy a car and 2 years later the dealer decides to remove your wheels with no explanation or feedback do you ?
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images (1).jpeg
 
Cut it! Cut it! Cut it! Cut it!

LOL

Probably not worth it, will just add a lot more crap for you to deal with. Hope you come right though i agree with the below:

Ragnarök said:
Why must we always kiss a$$ to get the basics
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Vumatel inherited a lot of badly installed networks.
Seems like every contractor jumped on the band wagon to install the fibre networks, and they just hired poephols off the street to do the grunt work.
Now most of those slapdash networks have huge problems and the solution would be to rip it all out and start again with qualified installers.
 
jeevadotnet said:
Earlier this week my Vumatel/Wondernet FTTH line went offline for 9 hours. During that time I was assigned a new IP.

Now you would ask, what is the problem?

In February 2019 when my FTTH was freshly in the ground & hanging from a telephone pole (Vumatel & Openserve), I phoned around and asked numerous ISPs which one will be able to offer me a static IP. I was reaffirmed by Macrolan (Then Seacom WC, now Wondernet, I guess at this rate their next name will be Megawan) and Vumatel on numerous occasions that they can offer me a static IP, therefore I signed up with them.

Then earlier this week my internet goes offline and I get assigned a APIPA-like IP allowing me only access to the local POP. After numerous hours on the phone with vumatel & wondernet they were able to "assign you a temporary dynamic ip". This whole sentence makes it seems easier than what it was. I first have to explain them how traceroute works and that I can ping 2 hops away so the issue is not my Fiber. I also told them that they have a subnet & VLAN tag issue and they have to assign me a new dynamic IP in the scope of their own ISP IP ranges.

Now here comes the issue, neither party can explain to me what happened to my static IP. There are 2 reference with Vumatel; 419049, 349049 with neither one being replied to.

I've also send an e-mail to Wondernet every single morning with no reply. When I follow up via phone or other channels they just inform me that a certain "Samuel Esau" will get back to me. To date nothing has happened.

Vumatel also promised me on Tuesday that someone will get back to me within 72 hours.

Now I'm not one for threatening behavior. Lets just say that I'm tired of being bullshitted, taken for a ride and generally fed up of bad service.

Therefore Vumatel, if you don't get back to my by 5 PM Monday 22nd of February, I will be cutting the local circuit. As you can see in the photo attached, my bolt cutter is ready.

And before anyone thinks, "he will be just be shooting himself in the foot, then he has no internet". I have a backup FTTH line with Openserve/Afrihost fiber, with a static IP, (thanks to @AfriNatic , @Afrihost-Gian for organising it this week withing a couple of minutes)

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