- Jan 16, 2010
have the cables been cut yet?
See hidden discussions | Win great prizes | Get free support
Yes i fully agree with you @PBCool and that is what I told to them at first as well. It was a badly planned & executed design but both parties just keeps on showing fault towards each other. 2) VPN will only be suffice for incoming.Vumatel have what they call technical areas, which is basically their logical split of physical areas.
What happens when these areas get too "big" they split them into additional technical areas, basically another access switch.
When doing so as an ISP you need to allocate new IP resources and Vumatel migrate customers over, this is done over a period of time and ISPs are given lots of notice.
So sounds like bad planning from your ISPs side, not Vumatels.
I still don't quite understand why a VPN wouldn't be a workaround?
maybe first get that lemmiwinks out of your ass. I've got nothing to weasel myself out if, if i can get accurate feedback.I'll come back after 5PM. I expect to see photos of cut cables...or some excuse you're going to use to try and weasel yourself out of this hole you've dug for yourself. 100% sure we will be seeing the latter.
The IP address management portion is done directly on a portal by the ISP, Vumatel have nothing to do with it.Yes i fully agree with you @PBCool and that is what I told to them at first as well. It was a badly planned & executed design but both parties just keeps on showing fault towards each other. 2) VPN will only be suffice for incoming.
Wondernet explicitly states "Vumatel is lying"
Vumatel started to use the same wording "Wondernet is lying"
Therefore you run out of paths to take when Wondernet keeps on saying, but it was a Vumatel issue, etc etc, and Vumatel is like "we dont have anything to do with IPs". Which I also know, but maybe something changed in the background. Now you get to almost a week later and both parties just keep on saying "we will get back to you" and when you finally get through to someone they are like "the issue has been resolved and the ticket is closed".
Vumatel went to lie even further, telling me twice that I've actively refused for someone to come onto site. The first ticket stipulated that the engineers were shown away at the premises and refused entry. The second one was that I actively refused over the phone that they should come onto my premises. Therefore, they closed the ticket & its resolved.
So here goes:
Vumatel informed Wondernet they are running out of IPs. (as they put it; "the node")
Wondernet provided Vumatel with a new IP block.
The new IP block didn't include my static IP, as well as another "4 to 5 static FTTH ips". (an impact study wasn't done correctly).
Vumatel however didn't remove the old block range from their active ethernet DHCP "node", therefore my static IP didn't have a breakout. The newly assigned dynamic IP's issued also came from the old range, which didn't have a breakout. Thus, even after they "pulled" my static IP out, I was still left with a dynamic IP which wasn't routable.
So in essence both parties were at fault because they haven't done enough due diligence, impact study and change-management like cowboys.
Just a massive schlep that you have to get to a point to threaten people just to get basic information & feedback. What amaze me even more is how quickly, easily and blatantly Vumatel representatives lie.
Here the excuses begin. I can see it now. 'I never really intended to cut the cables. I was just looking to get attention. It was just a threat I never intended to act on.' All bark, no bite this one.maybe first get that lemmiwinks out of your ass. I've got nothing to weasel myself out if, if i can get accurate feedback.
Would not dent this mans pocket, he after all single handedly deployed 300 000 Windows 10 installs via SCCM, and currently runs a massive datacenter for a world class Astronomical Research division -- that won't pay for Business Internet with static IP :'(Cutting the cables real pro move, you get to have a nice fat legal bill and most likely never provided service by them again.
Probably be in the best interest of other fibre providers to dump you too in case you go on another rampage.