Rebate

[wizix]

According to Tommy @ Sentech I've been granted a rebate on one of my open tickets. There was a Sentech login page where you could check your account details. Has anyone got the url handy? I've got it written down at home but wanted to check now.

MalPark Durban [Tower 36] 256kbs package.

 

[flyboy]

Oh thats a lie. See what he told me last month already - and still no credit!!

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">-----Original Message-----
From: John Riley [mailto:jriley@sentech.co.za]
Sent: 17 June 2004 08:51
To: xxx@xxx
Subject: Refund


Good Day xxx

We will deduct the amount of R104.67 paid for May from the July payment due. Sorry for the inconvenience. Please be in contact with us 0860736832 if you need further support. Remember your ref for this issue is #4409.
Regards

Tommy Riley
Sentech Support

<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

 

[wizix]

My 'financial manager' has just confirmed that I did indeed receive a R395 rebate on 9th July 2004. If enough people logged tickets for a rebate then maybe, just maybe they'd start to feel it enough to actually resolve the problem.

MalPark Durban [Tower 36] / 256kbs package

 

[passif]

Well, I've put in my rebate request this afternoon. It was a bit of a battle of wills with the Orc (he didn't want to open a ticket, I wanted to. Then he wanted to convert my speed ticket, I didn't want to. I wanted a new, but seperate, ticket that referred to my speed problem ticket). The polite, yet stubborn approach seems to have paid off - I have a new ticket number (for rebate), as well as an agreement with the Orc that I can shout at him (he did say that is what he is there for).

---
Sentech and Telkom: The pupil surpassing the master