Red Bull Mobile: Weird content services charge on bill for INTEG101

[Cell_C]

Good Day martin / All

Link: http://www.waspa.co.za/
The above site is were you all can go to cancel any subscription to any service.
When a number is recycled there is a waiting period all Cellular company's have to wait, before can reactivate a number.
In this period all debit to that number are cancelled. so if you find that they are still deducting from you.
You all need to log a complaint to waspa, they will investigate and assist with a refund.
As this is a mistake on their side they need to refund all.

Regards
~AM~

 

[martin]

Good Day martin / All

Link: http://www.waspa.co.za/
The above site is were you all can go to cancel any subscription to any service.
When a number is recycled there is a waiting period all Cellular company's have to wait, before can reactivate a number.
In this period all debit to that number are cancelled. so if you find that they are still deducting from you.
You all need to log a complaint to waspa, they will investigate and assist with a refund.
As this is a mistake on their side they need to refund all.

Regards
~AM~

I'm fully aware of Waspa. Let's please not lose sight of the issue though. It's just sad that I take out a new contract with a brand new number and receive my first bill only two months later. After noticing the service charges and calling customer care - there's no assistance from RBM to help sort this out. They accuse my wife of signing up for it because she uses the internet on her phone and then tell me that they'll cancel the service on my behalf which they never do. In the end it wasted close to two hours of my time to sort this out - about half an hour of that one the phone to Integrate to try and convince them that I wasn't the one who signed up for this.

Would have been great to receive a little more support from RBM here. They could have cancelled the service like they promised they would, they could have sent the bill on time. Perhaps they could have put a trigger in place on there system to flag content service charges that originate on the day of sign-up? Shifting all responsibility to me is perhaps just a little ridiculous?

 

[Cicero]

I'm fully aware of Waspa. Let's please not lose sight of the issue though. It's just sad that I take out a new contract with a brand new number and receive my first bill only two months later. After noticing the service charges and calling customer care - there's no assistance from RBM to help sort this out. They accuse my wife of signing up for it because she uses the internet on her phone and then tell me that they'll cancel the service on my behalf which they never do. In the end it wasted close to two hours of my time to sort this out - about half an hour of that one the phone to Integrate to try and convince them that I wasn't the one who signed up for this.

Would have been great to receive a little more support from RBM here. They could have cancelled the service like they promised they would, they could have sent the bill on time. Perhaps they could have put a trigger in place on there system to flag content service charges that originate on the day of sign-up? Shifting all responsibility to me is perhaps just a little ridiculous?

Agreed. Sorry Cell_C, but your response seems like a full on fob off!! This problem is of no doing from martin, so the responsibility should lie with you (Cell_C/RBM) and waspa. IMO he shouldn't have personally sort out your cockup which adds to stress and worry about it all. This is a billing issue, and you guys do the billing.

 

[Cell_C]

Good day martin / markface

no one is shifting the blame, that's why i did try call and help Martin but was not available.
I will still help martin resolve his issue. We are aware that it is a new contract and will get to the bottom of this.
But as can see i did include all so that you can check to make sure that you are all not added on to this. as this a different company.
so they still need to investigate and waspa once have a ruling will process refund.
So you still need to log a complaint with wasp on your side.
waspa keeps the number on their data base, and unless they get a cancellation sms just keep billing.
I will assist and help martin every way possible.

Regards
~AM~

 

[Park@82]

@ Cell_C, I have a new RBM contract and haven't received my first bill yet. Is there a way I can check if my number is signed up for any such services?

 

[Cell_C]

@ Cell_C, I have a new RBM contract and haven't received my first bill yet. Is there a way I can check if my number is signed up for any such services?

Good day Park@82

Please can you PM me your contact number.
I call you and assist.

Regards
~AM~
I

 

[martin]

A huge thank you to Cell_C who's looking into the issues I've listed on this thread. I'll give a little more feedback when things come to a resolution but in the meantime I'd like to ask Cell C to look into cloning this guy and donating a few of him to Red Bull Mobile. He's really been a great help so far.

 

[Cicero]

A huge thank you to Cell_C who's looking into the issues I've listed on this thread. I'll give a little more feedback when things come to a resolution but in the meantime I'd like to ask Cell C to look into cloning this guy and donating a few of him to Red Bull Mobile. He's really been a great help so far.

Great to hear!! +1 to Cell_C

 

[Park@82]

Good day Park@82

Please can you PM me your contact number.
I call you and assist.

Thanks dude but before I do that I am gonna wait and see if anything funny shows up on my bill. But thanks for offering.

 

[martin]

I posted about my experiences with RBM and Cell C on the first page of this thread. That post can be read over here: http://mybroadband.co.za/vb/showthr...for-INTEG101?p=6680388&viewfull=1#post6680388

I have an update but it's mostly bad news:
- My wife's phone has been returned in the meantime. It was not delivered to our home as was originally promised by Cell C centurion. When I spoke to Cell_C on the phone in last week he also assured me that the phone would be returned in the manner promised by the store. When my wife went to go pick up the phone the back cover was also lost. They wanted her to return the phone for a third time but luckily someone else found a spare cover for her.
- Still haven't received a single phone call back from the Cell C store manager even though he promised to phone me back on numerous occasions.
- Still haven't received an apology from the Cell C store manager regarding this whole mess and his attitude. Cell_C told me I would be apologized to during our first phone conversation.
- No feedback regarding why I received my first statement only a month and a half later or why someone else's name appears on some parts of it.
- And just to remind everyone, I was the one who sorted out the whole Content Services mess on my time using my money to phone the various call centres.

Overall, not impressed with Red Bull Mobile, Cell C or the Cell C Centurion store. A lot of promises and nothing else.

 

[Cicero]

I posted about my experiences with RBM and Cell C on the first page of this thread. That post can be read over here: http://mybroadband.co.za/vb/showthr...for-INTEG101?p=6680388&viewfull=1#post6680388

I have an update but it's mostly bad news:
- My wife's phone has been returned in the meantime. It was not delivered to our home as was originally promised by Cell C centurion. When I spoke to Cell_C on the phone in last week he also assured me that the phone would be returned in the manner promised by the store. When my wife went to go pick up the phone the back cover was also lost. They wanted her to return the phone for a third time but luckily someone else found a spare cover for her.
- Still haven't received a single phone call back from the Cell C store manager even though he promised to phone me back on numerous occasions.
- Still haven't received an apology from the Cell C store manager regarding this whole mess and his attitude. Cell_C told me I would be apologized to during our first phone conversation.
- No feedback regarding why I received my first statement only a month and a half later or why someone else's name appears on some parts of it.
- And just to remind everyone, I was the one who sorted out the whole Content Services mess on my time using my money to phone the various call centres.

Overall, not impressed with Red Bull Mobile, Cell C or the Cell C Centurion store. A lot of promises and nothing else.

sigh - bugger dude I thought it was all going to be sunshine and rainbows.

Thats just not cool. Glad you're kinda sorted tho.
Good to know.

 

[teebag]

Also had this experience with new RBM contract, posted on Hello Peter, and they said they have removed my number, did not get refund and have not yet received a statement from RBM, so I don't really know if it actually stopped.

http://www.hellopeter.com/opera-telecom/complaints/billing-for-unwanted-services-591260

 

[martin]

Also had this experience with new RBM contract, posted on Hello Peter, and they said they have removed my number, did not get refund and have not yet received a statement from RBM, so I don't really know if it actually stopped.

http://www.hellopeter.com/opera-telecom/complaints/billing-for-unwanted-services-591260

All I can say is I feel your pain. Looks like even the mighty Cell_C can't help out with the RBM issues. He eventually just offered to comp me for three months of my RBM contract. Still don't know whether I'll be receiving a statement this month? And I shudder to think what will happen if I had to take one of our phones in for repair again...

Still think the RBM 200 offer is great value for money as long as you don't have to deal with customer service.