Redbull mobile free minutes total incorrect

[BravoFox]

Anyone else on Redbullmobile losing their unused minutes at the end of every month? Second month in a row I lost unused minutes. Also did not receive my free sms bundle for May.

Sent from my MB525 using MyBroadband Android App

 

[ginggs]

Anyone else on Redbullmobile losing their unused minutes at the end of every month? Second month in a row I lost unused minutes. Also did not receive my free sms bundle for May.

My wife's SMS bundle is also not showing, we called 140 and were told they can see the 100 SMSs on the system, all they could suggest was to try sending and SMS and to call back if it was charged for.

My wife used up all her minutes, but according to the T&Cs:

Unused included minutes will roll over for 3 months.

I suggest you call 140 and let them know about your problem

Are you able to register on the Self Service website? We've been unable to, since taking out the contract in the first week of April, see here.

 

[BravoFox]

I'll call 140 from my office line tomorrow, because I am not able to call 140 from my phone since I got it. Always says "Network busy"

I sent an sms and did not get charged for it. So, will see

No, cannot register to the self service web-site either. It only tells me the account does not exist. :-/

Regretting go RBM more and more everyday...

 

[Sensorei]

What did customer care say? I noticed today that my minutes did not carry over and I did not get my 100 sms bundle either?!

Not cool Red Bull Mobile (Cell C)

I want what I signed up for!

 

[Cell_C]

Hi all

Please can you send me you number etc...
and will look in to it

Regards
~AM~

 

[flarkit]

Hi all

Please can you send me you number etc...
and will look in to it

Regards
~AM~

Excellent! Keep up the efforts.

/subscribed to thread

 

[BravoFox]

Called today after I sent a message from the RBM web-site on Sunday. They said the got my query and "are working" on it.

Also PMed Cell_C.

Now wait and see, I guess.

 

[Cell_C]

Hi All

i have logged a general TT for this issue,
and have been receiving PM, i am dealing with it, please keep PM me with detail if same issue is happening

Regards
~AM~

 

[emptybruwer]

Same with me.free minutes not caried over and sms not showing.whats going on?

Sent from my RBM_HD using MyBroadband Android App

 

[Cell_C]

Hi All

as far as i can see, with a few issues, they are allocated to you but you just cant see, them. there is an issue and we are working on it.
but will keep you all posted

~AM~

 

[emptybruwer]

What must i do to change my banking details?

Sent from my RBM_HD using MyBroadband Android App

 

[BravoFox]

Hi All

as far as i can see, with a few issues, they are allocated to you but you just cant see, them. there is an issue and we are working on it.
but will keep you all posted

~AM~

Yes, sms bundle is loaded, but cannot see it. Free minutes carryover, however, is not on the system.



Sent from my MB525 using MyBroadband Android App

 

[Cell_C]

Yes, sms bundle is loaded, but cannot see it. Free minutes carryover, however, is not on the system.



Sent from my MB525 using MyBroadband Android App

Hi All Please post detail reguired
so can look in to it

Regards
~AM~

 

[ginggs]

Please use the RBM Red Bull Mobile Enquiries thread.