Request to ICASA

[kaspaas]

Hi,

there seems to be a door open to ICASA.

I believe that ICASA has the ability to force ISP's to make public some information a client requires to make an informed decision before signing up with an ISP.

An idea just to get the things rolling:

This is applicable to all "dial-up" types access from "normal modem" to ISDN, ADSL and MyWireless.

All ISP's must publish on their websites the worst contention ratios their services will be subjected to. Separate contention ratios must be published for local as well as International bandwidth

They also have to publish a running profile of the usage of each data pipe.

If this is enforced, it will enable clients, and potential clients, to evaluate if they are actually getting value for money.

Lets hear if there are any other suggestions.



South Africa needs World Class Broadband at World Competitive Prices.

 

[kb]

Add to that port shaping (blocking) that renders some applications unuseable.

 

[Karnaugh]

ensure you are reffering to first tier ISP's. (IS, Datapro, SAIX, MWeb, UUNet)

Other ISP's have no controll over telling their users that information if they dont know it either.

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Add to that port shaping (blocking) that renders some applications unuseable.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
that has nothing to do with what kapaas is getting at

- Colin Alston
colin at alston dot za dot org

"Getting traffic shaping right is easy and can be summed up in one word: Dont." -- George Barnett

 

[kb]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">
that has nothing to do with what kapaas is getting at
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

My understanding of kaspaas's post was, ANY information that would cause a user to choose one ISP over another. If I mis-understood his post then I'll leave it at that.

 

[Karnaugh]

SAIX is the only ISP that forces that on ASDL users only and has nothing to do with ISP's other than them and telkom.

- Colin Alston
colin at alston dot za dot org

"Getting traffic shaping right is easy and can be summed up in one word: Dont." -- George Barnett

 

[kb]

Karnaugh - you are quite right. My question relates solely to telkom's adsl service and anyone reselling this service. The inadequacy of this service and the lack of disclosure by telkom is at issue here and has already been well covered in these groups.

 

[BTTB]

I cant wait for the hearings on these issues. I will donate my time to go to the ICASA hearing free of charge. Just tell me where and when.

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">

 

[kaspaas]

My suggestion is that all ISP's providing connectivity via dial-ups and related technologies must provide contention ratios.

The "virtual guys" riding on the back of eg SAIX, would have to state such and provide a link to where SAIX gives the figures.

This would mean M-Web, Telkomsa, @lantic, Sentech and all others would have to publish a table with worst contention ratios they will offer to subscribers.

Off course, such data would be of no effect if there is no mandatory sanctions as well. Like the idea of next month free if we are worse than published.

Unfortunately this needs to be policed again...

So, maybe comparing service notes with others is the best way.

I don't think Sentech takes the negative publicity on these forums lightly.

And I don't think Telkom would love to explain in public ICASA hearings why people can FTP to destination X using ISDN, but not using ADSL.





South Africa needs World Class Broadband at World Competitive Prices.

 

[BTTB]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">And I don't think Telkom would love to explain in public ICASA hearings why people can FTP to destination X using ISDN, but not using ADSL.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Good point. And to think that some people are struggling with this sub standard service and Telkom chooses to ignore them. So much for Telkom, helping our Economic Development. When a ADSL user can’t even upload files to the web servers ftp, then not only has Telkom crossed the line, they are rubbing their new found Listed Economic Status in the peoples faces. If they think they are funny they are not. Customers will jump ship the moment they can and at the same time tell everyone they know about new or better products elsewhere.
What always amazes me is that History just keeps repeating itself over and over again. When will these little grey coated men in suits ever learn the basics of running a sound business? Customer service and satisfaction is the name of the game.


<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">