Rynfield Exchange ADSL problems (Telkom confirmed overcongestion)

[Arut]

BODY

from mid month ADSL becomes almost unusable
011 425
2Mbps
Telkom Capped and Afrihost Capped
problem continues every day and steadily gets worse

1 <1 ms <1 ms <1 ms 10.0.0.2
2 378 ms 402 ms 427 ms 105-236-7-1-esr-lo.mtnbusiness.co.za [105.236.7.1]
3 474 ms 486 ms 512 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 399 ms 374 ms 399 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 527 ms 514 ms 489 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 450 ms 487 ms 534 ms 41.181.139.109
7 517 ms 434 ms 408 ms rrba-ip-se-2-wan.telkom-ipnet.co.za [196.25.58.17]
8 519 ms 510 ms 454 ms 196.43.25.137
9 481 ms 478 ms 482 ms 196.43.51.78

Sync Speed of line 2048 Down, 507 Up
Attenuation 51 Down, 30.1 Up

Running a speedtest to SAIX Rosebank gives me te following values:

Ping 351ms
Download Speed 0.14Mbps
Upload Speed 0.23Mbps

I have been fighting with telkom about this for more than a year now. The only answer they can give met is that the exchange is overcongested, and is scheduled for an upgrade. Problem is that no one can tell me when. The one technician even told me that the Rynfield exchange has been on the schedule for over 2 year now, and nothing has been done, not a date or ETA confirmed.

 

[Hxx]

This is very frustrating - I keep on logging faults with Telkom every second day..... wish they do something about Rynfield exchange now!!!!!!

 

[ral_za]

Yeah this is unacceptable, I am in the process of escalating, but doubt that this will be resolved anytime soon.

Maybe when it comes time to pay my Telkom bill, I should tell them I have congestion on my bank account and cannot provide them with the full amount as promised, but I am working on an upgrade plan but not sure when the issue will be resolved

Well for now I will call them everyday until this is resolved.