The centralised system used to facilitate child support payments in South Africa has suffered a couple of setbacks since its launch, with a crash in 2020 blamed on corrupted data and improper backups.
South Africa's Department of Justice and Constitutional Development (DOJ&CD) uses the MojaPay system to process child maintenance payments. This centralised financial management allows citizens to receive the money straight to their bank accounts, saving the time and expense of visiting service points.
And while this system was meant to make things easier for those owed child maintenance payments, with provinces fully migrating to MojaPay back in early 2020, it hasn't been smooth sailing. Each court is required to submit payment schedules onto the system, which are then supplied to and administered by MojaPay on a national level.
The system's most recent failure, in September 2021, impacted thousands of beneficiaries. This crash emanated from a highly publicised ransomware attack on the DOJ&CD,
which delayed payments and forced the department to deploy an "alternative email system" to coordinate a crisis response plan.
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