SA Website - Hetzner - hosted routing via London only on Telkom network

Bazman

Member
Joined
Mar 4, 2016
Messages
12
Hi all

Hoping someone on this forum can help or has experienced these issues before. I have a fairly good understanding of IP routing but am totally stumped by this problem. I did raise it with Hetzner and they said take it up with Telkom.

I have recently set up a website www.basilparker.co.za and have experienced very slow response but only on the Telkom network. The front page has almost no data but takes incredibly long to load, it simply does not work on Mobile devices that are on the Telkom network. Any user on Vodacom/MTN/CellC and any other ISP sees a fast response.

After much troubleshooting, we discovered the following.

Anyone on the Telkom network trying to connect to the site is routed via the London(UK) POP and then back to South Africa yet another site on the exact same hosting site and infrastructure routes via South Africa only.

Take a look at these 2 trace routes both end up at the same endpoint IP address 41.204.206.38 on the Hetzner hosting site in Cape Town.

traceroute to www.basilparker.co.za (196.40.97.153), 64 hops max, 52 byte packets

1 homerouter.cpe (192.168.8.1) 1.562 ms 1.203 ms 1.075 ms
2 * * *
3 172.17.1.13 (172.17.1.13) 79.860 ms 306.083 ms 89.093 ms
4 * * *
5 192.168.102.3 (192.168.102.3) 1080.069 ms 1124.901 ms 115.211 ms
6 172.17.1.17 (172.17.1.17) 179.386 ms 143.947 ms 113.546 ms
7 172.16.1.205 (172.16.1.205) 223.232 ms 132.067 ms 113.910 ms
8 8ta-150-190-02.telkomadsl.co.za (41.150.190.2) 155.877 ms 159.704 ms 123.246 ms
9 196.25.82.133 (196.25.82.133) 154.359 ms 193.611 ms 113.523 ms
10 lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za (196.43.9.58) 309.257 ms 274.583 ms 276.966 ms
11 linx-224.africainx.net (195.66.225.137) 316.409 ms 251.421 ms 245.128 ms
12 core.wc-ro-het-mee-1.to.wc-ro-mec-2.ainx.p2p.10g.za (41.84.13.37) 340.405 ms 345.422 ms 288.738 ms
13 41-66-133-2-3.het001-cpe-1.africainx.net (41.66.133.2) 354.999 ms 394.560 ms 307.161 ms
14 41.204.206.38 (41.204.206.38) 409.611 ms 258.988 ms 281.341 ms
15 * * *


traceroute to www.capeaflame.co.za (197.221.14.7), 64 hops max, 52 byte packets

1 homerouter.cpe (192.168.8.1) 2.387 ms 1.076 ms 0.804 ms
2 * * *
3 172.17.1.13 (172.17.1.13) 73.632 ms 211.292 ms 85.820 ms
4 * * *
5 192.168.102.3 (192.168.102.3) 421.316 ms 409.192 ms 409.247 ms
6 172.17.1.17 (172.17.1.17) 307.194 ms 306.665 ms 307.295 ms
7 172.16.1.205 (172.16.1.205) 716.675 ms 108.309 ms 108.881 ms
8 8ta-150-190-01.telkomadsl.co.za (41.150.190.1) 130.059 ms 143.629 ms 87.711 ms
9 196.25.82.129 (196.25.82.129) 213.491 ms 152.714 ms 79.652 ms
10 rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za (196.43.25.138) 196.164 ms 115.477 ms 135.906 ms
11 internet-solutions-gw.telkom-ipnet.co.za (196.25.127.182) 111.680 ms 91.781 ms 127.851 ms
12 core1a-pkl-te-1-1.ip.isnet.net (196.26.0.60) 170. 723 ms
core1a-pkl-te-1-2.ip.isnet.net (168.209.1.139) 151.476 ms
core1a-pkl-te-1-1.ip.isnet.net (196.26.0.60) 81.477 ms
13 168.209.100.102 (168.209.100.102) 117.536 ms 1775.732 ms 98.095 ms
14 css1-ctn-gi0-1.ip.isnet.net (168.209.2.10) 194.863 ms
css1-ctn-gi0-2.ip.isnet.net (168.209.6.10) 178.762 ms 102.257 ms
15 196.36.84.154 (196.36.84.154) 302.388 ms 147.174 ms 167.388 ms
16 core.wc-ro-het-mee-1.to .wc-ro-mec-2.ainx.p2p.10g.za (41.84.13.37) 184.098 ms 147.645 ms 141.780 ms
17 41-66-133-2-3.het001-cpe-1.africainx.net (41.66.133.2) 168.007 ms 175.537 ms 158.047 ms
18 41.204.206.38 (41.204.206.38) 244.974 ms 186.365 ms 162.090 ms
19 * * *


Hopefully someone on this forum with a bit more experience can advise.

TIA

Bazman
 

MickZA

Executive Member
Joined
Jan 19, 2007
Messages
7,576
Looks fine on my TI uncapped (auto TI DNS):

Code:
[mick@house ~]$ mtr -rc 10 basilparker.co.za
Start: Wed May 18 08:34:15 2016
HOST: house.mickza                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- mickcop                    0.0%    10    3.3   3.6   3.3   4.6   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- wbs-ip-hsll-2-gi4-0-0-vl1  0.0%    10   47.6  47.6  46.5  49.4   0.7
  4.|-- ipc-4-up.south.dsl.telkom  0.0%    10   46.9  48.0  46.6  50.0   1.1
  5.|-- ipc-aggr-2.south.dsl.telk  0.0%    10   47.6  48.1  47.1  49.3   0.3
  6.|-- blv-pr-01-be200-vl1.net.t  0.0%    10   48.9  47.6  46.6  48.9   0.5
  7.|-- ct1-pr-01-te0-0-0.net.tel  0.0%    10   48.2  48.6  47.6  49.6   0.3
  8.|-- ct1-pr-01-te0-0-0.net.tel  0.0%    10   48.9  47.9  46.8  48.9   0.3
  9.|-- hetzner2.ct1.napafrica.ne  0.0%    10   47.3  47.7  46.5  48.8   0.5
 10.|-- 41.204.206.38              0.0%    10   49.4  49.4  47.4  51.3   1.1
 11.|-- www53.cpt1.host-h.net      0.0%    10   47.5  48.0  47.1  49.1   0.3
[mick@house ~]$
 

Bazman

Member
Joined
Mar 4, 2016
Messages
12
Thanks Mickza

Looks good from where you are, I'm testing from a Telkom Mobile connection in the Eastern Cape and just retested, still going via London.

Bazman

Looks fine on my TI uncapped (auto TI DNS):

Code:
[mick@house ~]$ mtr -rc 10 basilparker.co.za
Start: Wed May 18 08:34:15 2016
HOST: house.mickza                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- mickcop                    0.0%    10    3.3   3.6   3.3   4.6   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- wbs-ip-hsll-2-gi4-0-0-vl1  0.0%    10   47.6  47.6  46.5  49.4   0.7
  4.|-- ipc-4-up.south.dsl.telkom  0.0%    10   46.9  48.0  46.6  50.0   1.1
  5.|-- ipc-aggr-2.south.dsl.telk  0.0%    10   47.6  48.1  47.1  49.3   0.3
  6.|-- blv-pr-01-be200-vl1.net.t  0.0%    10   48.9  47.6  46.6  48.9   0.5
  7.|-- ct1-pr-01-te0-0-0.net.tel  0.0%    10   48.2  48.6  47.6  49.6   0.3
  8.|-- ct1-pr-01-te0-0-0.net.tel  0.0%    10   48.9  47.9  46.8  48.9   0.3
  9.|-- hetzner2.ct1.napafrica.ne  0.0%    10   47.3  47.7  46.5  48.8   0.5
 10.|-- 41.204.206.38              0.0%    10   49.4  49.4  47.4  51.3   1.1
 11.|-- www53.cpt1.host-h.net      0.0%    10   47.5  48.0  47.1  49.1   0.3
[mick@house ~]$
 

Franna

Expert Member
Joined
Apr 18, 2005
Messages
2,120
I get the same results on my CrystalWeb (Internet Solutions) ADSL account from Cape Town:

Tracing route to www.basilparker.co.za [196.40.97.153]:
4 19 ms 20 ms 19 ms 196.38.75.70
5 20 ms 19 ms 20 ms 196.38.75.69
6 19 ms 20 ms 18 ms 196.35.115.128
7 19 ms 20 ms 19 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
8 214 ms 202 ms 194 ms core2b-dock-ge-0-4-2-2.ip.isnet.net [168.209.201.18]
9 188 ms 182 ms 182 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33
10 183 ms 183 ms 183 ms ae-226-3602.edge3.London15.Level3.net [4.69.167.94]
11 183 ms 183 ms 183 ms ae-226-3602.edge3.London15.Level3.net [4.69.167.94]
12 171 ms 172 ms 178 ms 212.187.195.2
13 170 ms 173 ms 171 ms CORE.WC-RO-HET-MEE-1.TO.WC-RO-MEC-2.AINX.P2P.10G.za [41.84.13.37]
14 171 ms 171 ms 171 ms 41-66-133-2-3.HET001-CPE-1.africainx.net [41.66.133.2]
15 172 ms 173 ms 181 ms 41.204.206.38
16 171 ms 171 ms 171 ms www53.cpt1.host-h.net [196.40.97.153]


Tracing route to www.capeaflame.co.za [197.221.14.7]:
4 19 ms 20 ms 19 ms 196.38.75.70
5 23 ms 19 ms 18 ms 196.38.75.69
6 19 ms 19 ms 18 ms 196.35.115.128
7 19 ms 19 ms 18 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
8 19 ms 19 ms 26 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
9 56 ms 20 ms 18 ms 196.36.84.154
10 19 ms 18 ms 19 ms CORE.WC-RO-HET-MEE-1.TO.WC-RO-MEC-2.AINX.P2P.10G.za [41.84.13.37]
11 19 ms 19 ms 19 ms 41-66-133-2-3.HET001-CPE-1.africainx.net [41.66.133.2]
12 20 ms 19 ms 19 ms 41.204.206.38
13 20 ms 19 ms 19 ms www7.cpt3.host-h.net [197.221.14.7]
 
Last edited:

Bazman

Member
Joined
Mar 4, 2016
Messages
12
Hi Franna

Thank you for this, so it's not just a Telkom problem, I'll submit this to Hetzner and ask them to comment.

Thanks again.

Bazman


I get the same results on my CrystalWeb (Internet Solutions) ADSL account from Cape Town:

Tracing route to www.basilparker.co.za [196.40.97.153]:
4 19 ms 20 ms 19 ms 196.38.75.70
5 20 ms 19 ms 20 ms 196.38.75.69
6 19 ms 20 ms 18 ms 196.35.115.128
7 19 ms 20 ms 19 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
8 214 ms 202 ms 194 ms core2b-dock-ge-0-4-2-2.ip.isnet.net [168.209.201.18]
9 188 ms 182 ms 182 ms xe-4-3-2.edge3.London1.Level3.net [195.50.124.33
10 183 ms 183 ms 183 ms ae-226-3602.edge3.London15.Level3.net [4.69.167.94]
11 183 ms 183 ms 183 ms ae-226-3602.edge3.London15.Level3.net [4.69.167.94]
12 171 ms 172 ms 178 ms 212.187.195.2
13 170 ms 173 ms 171 ms CORE.WC-RO-HET-MEE-1.TO.WC-RO-MEC-2.AINX.P2P.10G.za [41.84.13.37]
14 171 ms 171 ms 171 ms 41-66-133-2-3.HET001-CPE-1.africainx.net [41.66.133.2]
15 172 ms 173 ms 181 ms 41.204.206.38
16 171 ms 171 ms 171 ms www53.cpt1.host-h.net [196.40.97.153]


Tracing route to www.capeaflame.co.za [197.221.14.7]:
4 19 ms 20 ms 19 ms 196.38.75.70
5 23 ms 19 ms 18 ms 196.38.75.69
6 19 ms 19 ms 18 ms 196.35.115.128
7 19 ms 19 ms 18 ms mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
8 19 ms 19 ms 26 ms css1-ctn-gi0-1.ip.isnet.net [168.209.2.10]
9 56 ms 20 ms 18 ms 196.36.84.154
10 19 ms 18 ms 19 ms CORE.WC-RO-HET-MEE-1.TO.WC-RO-MEC-2.AINX.P2P.10G.za [41.84.13.37]
11 19 ms 19 ms 19 ms 41-66-133-2-3.HET001-CPE-1.africainx.net [41.66.133.2]
12 20 ms 19 ms 19 ms 41.204.206.38
13 20 ms 19 ms 19 ms www7.cpt3.host-h.net [197.221.14.7]
 

MickZA

Executive Member
Joined
Jan 19, 2007
Messages
7,576
Telkom 3G also good here:

Code:
[mick@mick2 ~]$ mtr -rc 10 basilparker.co.za
Start: Wed May 18 09:10:14 2016
HOST: mick2.mickza                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 192.168.0.1                0.0%    10    1.0   0.9   0.7   1.1   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 10.164.32.73               0.0%    10   58.4  63.7  57.3  74.5   7.5
  4.|-- 10.164.32.82               0.0%    10   57.5  61.6  56.4  72.6   5.8
  5.|-- ipc-aggr-1.north.telkomsa  0.0%    10   74.1  65.6  57.6  87.0  10.1
  6.|-- jb1-ti-pr-02-te1-3-0.net.  0.0%    10   61.2  63.2  59.6  76.2   5.3
  7.|-- cloudflare.jb1.napafrica.  0.0%    10   59.9  60.1  58.8  61.0   0.5
  8.|-- 104.28.13.67               0.0%    10   61.0  62.9  58.6  74.6   6.0
[mick@mick2 ~]$
... must be the PE air (waves) :D
 

Bazman

Member
Joined
Mar 4, 2016
Messages
12
Thank you gents, the results you sent me have helped get a partial solution.

Hetzner just informed me that there is a problem to the subnet on which my website is hosted and they are looking into it. The positive result is that I've learnt a ****load on how to speed up a Website the past few days :)

Tks again.

Bazman



Telkom 3G also good here:

Code:
[mick@mick2 ~]$ mtr -rc 10 basilparker.co.za
Start: Wed May 18 09:10:14 2016
HOST: mick2.mickza                Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 192.168.0.1                0.0%    10    1.0   0.9   0.7   1.1   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 10.164.32.73               0.0%    10   58.4  63.7  57.3  74.5   7.5
  4.|-- 10.164.32.82               0.0%    10   57.5  61.6  56.4  72.6   5.8
  5.|-- ipc-aggr-1.north.telkomsa  0.0%    10   74.1  65.6  57.6  87.0  10.1
  6.|-- jb1-ti-pr-02-te1-3-0.net.  0.0%    10   61.2  63.2  59.6  76.2   5.3
  7.|-- cloudflare.jb1.napafrica.  0.0%    10   59.9  60.1  58.8  61.0   0.5
  8.|-- 104.28.13.67               0.0%    10   61.0  62.9  58.6  74.6   6.0
[mick@mick2 ~]$
... must be the PE air (waves) :D
 
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