SA Wireless - STILL PATHETIC ......

[TheGene]

WOW what a rude awakening ..... for stupid stupid me !!!!

I never made an effort to actually do some proper checking on these guys, and boy o boy have I come short...

I had a (supposed) 30db antenna installed at my place in Sonneveld Park Brakpan by Jaco - the TECHNICAL DIRECTOR
on the 27/28 of may 2013. So.... the bracket that he should have had wasnt there, but, he made a plan....
So the supposed 2MB line that I requested was in operation at the stunning rate of (max) 167 kbps... I wasnt complaining, its good for me.... but this only lasted 4 or 5 days.

Then it would erratically drop to virtually zero, shoot up again, etc. I complained to Jaco, his being the ONLY phone no. I have. No AVAIL, I have spoken to both Jaco AND Joe more than 20 times since the 10th of June, and all I get IF I actually have someone answer a phone is that they are VERY BUSY AT A CLIENT but will definitely be here tomorrow. Well, all I can say is - their service stinks.... there is NO SUPPORT... NO FOLLOW UPS... in fact I actually organised a long ladder so that I can check the equipment they installed, I sorta think it IS NOT what I was quoted on.

Since the 8th I have had the privilege of having the incredible speed of (when I get lucky) 0.023 kbps.... lmfao

Well just a heads up for everyone thinking of using them, in view of the abominable treatment I have had from these guys so far, I would certainly think twice.....

So within an hour of sending JOE at SAW a copy of this post, I had a phone call from him, very very irate at the bad treatment from me, I am being extremely unfair, how can I DARE to post this, He will do a defamation of Character against me lol.......

Ever heard of freedom of speech buddy?

Anyway, can someone tell me of a Wireless supplier in Sonneveld Park in Brakpan ??

Joe has told me they will refund my fees paid and collect their equipment, so I will report back on the situation.....

 

[FlatspinZA]

The thing I have found with these so-called wireless ISP's, is that they don't use carrier-grade equipment which comes in at plus R40K per unit, and then they still overload their networks. So, you have some schmo that spends less than R5K on each link, and then over-subscribes it until the cheap equipment he installed grinds to a halt.

Mostly, you'd be better off with an MTN uncapped data package. I think our fall-over is 10GB pm at full speed, throttled to 384kps thereafter. If you don't use that much data, there is the 2GB pm package, which then gets throttled.

 

[TheGene]

Well I HAVE had some positive feedback, Joe has promised me that they REALLY will look at my problem from MY side tomorrow, I also had a e-mail from Jaco confirming this so let us hope for the best....

Also, and this is what I can't quite grasp, this afternoon I have full internet... I can actually even send e-mails... my speedtest shows up to 1.33 mbps ?? with a ping of 39 ms, thats a bit better than day before where it was 476 ms, eh.....

 

[MDE]

Just so you have a comparison for when they do fix it. This is Amobia 2mb line at 18:00

http://www.speedtest.net/android/491543347.png

 

[labratza]

wow and I almost went with them so glad I never

 

[CPTBoy]

Just so you have a comparison for when they do fix it. This is Amobia 2mb line at 18:00

http://www.speedtest.net/android/491543347.png

The only drawback for me when I was choosing my WISP is that Amobia didn't offer 4mb uncapped in the Western Cape. Don't know if it's changed.

 

[MDE]

On the new pricelist they do. (5mb or 6mb)Not sure if its available yet.

 

[TheGene]

Righto.... lets get positive again, lol I KNOW my moaning was a real pita, but at last things have started happening in a positive direction.... the guys were here as promised this morning, they done some config changes as regards frequency etc. and well all I can say is this is great.... I have INTERNET - speedtest is pretty consistent at 1.6 - 1.8, although my ftp seems a bit low as thats in the range of .9 mbps, we will work on that, at least the overall link speed has improved drastically as well as the actual lag experienced when communicating with overseas sites.
I will monitor this for a bit and report back in the week, as Joe and Jaco asked me to keep em up to date in case of any snags arising. Skype is workin now, it wouldnt earlier, and even the missus' FB games seem to be good now.

Thanks for coming out as promised this time SAW, let us hope things only get better from here....

 

[koeksGHT]

Nothing gets done unless publically humiliated . Except in the case of vodacom/autopage/telkom where they have so many clients they do not care at all. As for deformation, you are giving your opinion about the business, not deforming him personally. People think they can use a deformation excuse anywhere these days if they don't like what they see.

 

[WiFibre]

The thing I have found with these so-called wireless ISP's, is that they don't use carrier-grade equipment which comes in at plus R40K per unit, and then they still overload their networks. So, you have some schmo that spends less than R5K on each link, and then over-subscribes it until the cheap equipment he installed grinds to a halt.

Mostly, you'd be better off with an MTN uncapped data package. I think our fall-over is 10GB pm at full speed, throttled to 384kps thereafter. If you don't use that much data, there is the 2GB pm package, which then gets throttled.

You don't need to spend R40k on a link to have it work... your backbones and set-ups must be correct. If you take propper care of your install you can really do great things.



This is a total cost of R999 for the customer installation

If they say it's a 30dBi antenna you are looking at a 50cm dish or a very big grid which is used to link 20km plus.

So the customer is on the outskirts of the reception area or has obstructions in the way.

In this case it's clearly not wireless equipment because they sorted the guy out with config changes. It's more a case of leaving the client with a working connection.

We have also had some horror stories with difficult install we tend not to charge a cent till it's working as advertised.

 

[TheGene]

Local Test conducted on 6/24/2013 7:09:31 PM

Download Speed: 1554 kbps (194.3 KB/sec transfer rate)
Upload Speed: 489 kbps (61.1 KB/sec transfer rate)
Latency: 28 ms

International Test conducted on 6/24/2013 7:12:17 PM

Download Speed: 614 kbps (76.8 KB/sec transfer rate)
Upload Speed: 365 kbps (45.6 KB/sec transfer rate)
Latency: 216 ms

 

[sawireless]

Did a test from home, also doing P2P at the same time, Clients are pulling as well.




There is a lot to look at, as to correct WiFibre on this.
1: 30dBi out in the county you can get around 115km and more, if you now what you doing.
2: The most problems that everyone is experising is that there is to much interference on the open spectrin*


When we started in 2004-04-30 there was nothing around, no interference, but now everybody is putting up Point to Point links and going MAD..

 

[nerf]

Did a test from home, also doing P2P at the same time, Clients are pulling as well.




There is a lot to look at, as to correct WiFibre on this.
1: 30dBi out in the county you can get around 115km and more, if you now what you doing.
2: The most problems that everyone is experising is that there is to much interference on the open spectrin*


When we started in 2004-04-30 there was nothing around, no interference, but now everybody is putting up Point to Point links and going MAD..

WISP operating in the public bands is not a good idea at all - you can't guarantee good service to your clients then.

 

[sawireless]

WISP operating in the public bands is not a good idea at all - you can't guarantee good service to your clients then.

well lets put it this way, yes you can if you now what you are doing (AGAIN).
OK then tell why is IBURST useing RADWIN eqipment.
1: when you use licence spectrin for backhaul you have to pay ICASA, per backhaul
2: why pay for a backhaul when you can use Public bands


The other point is most of the WISP don't do firmware upgrades on there units, that is why there is a upgrade, as the manufacture has found a problem.

For WISPS that Don,t upgrades

UBNT:

Version 5.5.6-Service Release (June 03, 2013)
----------------------------------------------

Regulatory updates:
- New: Lock country code for Ukraine
- Fix: Rocket M5 Titanium: DFS band unlock with authorisation key
- Fix: Remove DFS enable/disable option for EU/Switzerland, turn DFS ON after FW upgrade
- Fix: Update maximum EIRP from 20dBm to 23dBm for EU countries (indoor range)
- Fix: Update maximum EIRP from 20dBm to 23dBm for Vietnam (in frequency range 5150-5350 MHz)
- Fix: Regulatory update for Norway (5GHz band frequencies and EIRP limits update)

- WEB UI: Channel list with indication for Indoor channels (EU/Switzerland)
- WEB UI: Possibility to hide indoor channels (EU/Switzerland)

Fixes:
- Fix: Sometimes AP stops passing traffic in PtMP setup
- Fix: UAPSD power saving problems
- Fix: In some cases web server may lock up after some time due to memory leak (possible fix)
- Fix: Polycom SpectraLink 8030 wireless phone connection issues
- Fix: AirGrid M5 HP: Change Antenna gain from 28dBi to 27dBi according antenna specification

 

[WiFibre]

Did a test from home, also doing P2P at the same time, Clients are pulling as well.




There is a lot to look at, as to correct WiFibre on this.
1: 30dBi out in the county you can get around 115km and more, if you now what you doing.
2: The most problems that everyone is experising is that there is to much interference on the open spectrin*


When we started in 2004-04-30 there was nothing around, no interference, but now everybody is putting up Point to Point links and going MAD..

I was talking about specifically point to multipoint... i doubt anybody is linking 115km to a sector anyways that is not reallywhat I was trying to exclaim, my point is ISM is more than good enough to deliver top class service.

BTW Radwin makes licensed band radios too... iBurst mainly operates in the 3xGhz band. their main towers are in the 1.7GHz band. I havent picked up one ISM link from them in a very big area. Comsol however who has licensed band opt to use ISM because it is cheaper here and there.

Point to point links rarely cause interference anyway it's sectors that are the culprit.

 

[EviLMasH]

well lets put it this way, yes you can if you now what you are doing (AGAIN).
OK then tell why is IBURST useing RADWIN eqipment.
1: when you use licence spectrin for backhaul you have to pay ICASA, per backhaul
2: why pay for a backhaul when you can use Public bands


The other point is most of the WISP don't do firmware upgrades on there units, that is why there is a upgrade, as the manufacture has found a problem.

For WISPS that Don,t upgrades

UBNT:

Version 5.5.6-Service Release (June 03, 2013)
----------------------------------------------

Regulatory updates:
- New: Lock country code for Ukraine
- Fix: Rocket M5 Titanium: DFS band unlock with authorisation key
- Fix: Remove DFS enable/disable option for EU/Switzerland, turn DFS ON after FW upgrade
- Fix: Update maximum EIRP from 20dBm to 23dBm for EU countries (indoor range)
- Fix: Update maximum EIRP from 20dBm to 23dBm for Vietnam (in frequency range 5150-5350 MHz)
- Fix: Regulatory update for Norway (5GHz band frequencies and EIRP limits update)

- WEB UI: Channel list with indication for Indoor channels (EU/Switzerland)
- WEB UI: Possibility to hide indoor channels (EU/Switzerland)

Fixes:
- Fix: Sometimes AP stops passing traffic in PtMP setup
- Fix: UAPSD power saving problems
- Fix: In some cases web server may lock up after some time due to memory leak (possible fix)
- Fix: Polycom SpectraLink 8030 wireless phone connection issues
- Fix: AirGrid M5 HP: Change Antenna gain from 28dBi to 27dBi according antenna specification

Wow, I can't imagine what the service must be like if they let someone with your language skills represent them on a public forum.

 

[TheGene]

So to get back to the ORIGINAL REASON for the post......................


Last Result:
Download Speed: 2867 kbps (358.4 KB/sec transfer rate)
Upload Speed: 507 kbps (63.4 KB/sec transfer rate)
Latency: -1 ms

So far I am very happy with the results, Thanks Joe and Jaco at SA Wireless....

 

[MDE]

At OP that isn't a 2mb line as originally quote as. Seems as a 4mb ADSL line.

 

[koeksGHT]

Wow, I can't imagine what the service must be like if they let someone with your language skills represent them on a public forum.

Then again, language skills does not represent a service level. However true for public places, makes them seems incompetent.

(I spelt 3 words wrong in typing that but Chrome has built in grammar and spelling checking, whats the excuse?!?!?!?!)

 

[sawireless]

Hi

We don't use ADSL on our system or resell ADSL, we have a link into Seacom and WACS

At OP that isn't a 2mb line as originally quote as. Seems as a 4mb ADSL line.