Sage hit by major outage in South Africa

Hanno Labuschagne

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Staff member
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Sep 2, 2019
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Sage hit by major outage in South Africa

A major outage of Sage’s online-based software has left numerous South African users frustrated as they were unable to perform essential accounting duties over the past week.

The Sage Business Cloud Accounting platform, also called Sage One, is used by many businesses to generate invoices and statements, process accounts, and do VAT submissions, among other tasks.

However, the service has been down in South Africa since Sunday 17 January 2021, which has led to a flood of complaints on the Sage South Africa page of consumer sentiment aggregator Hellopeter.
 

quovadis

Executive Member
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Sep 10, 2004
Messages
6,380
There is still some value in having complete control over your own stack... this is a prime example. Isn't the first and won't be the last. Most people don't even pay attention to the fine print in terms of who is ultimately responsible for your data should something unfortunate happen to it.
 

Sinbad

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Jun 5, 2006
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There is still some value in having complete control over your own stack... this is a prime example. Isn't the first and won't be the last. Most people don't even pay attention to the fine print in terms of who is ultimately responsible for your data should something unfortunate happen to it.
Their website pumps simplicity, even says no backups required.
 

ponder

Honorary Master
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Jan 22, 2005
Messages
89,215
There is still some value in having complete control over your own stack... this is a prime example. Isn't the first and won't be the last. Most people don't even pay attention to the fine print in terms of who is ultimately responsible for your data should something unfortunate happen to it.

Yeah I'm not the biggest fan of pushing stuff to someone elses cloud but then again I'm a bit of a control freak so as not to rely on others.
 

jambai

Expert Member
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Oct 18, 2007
Messages
1,033
Is the It skills brain drain in sa that bad that sage don’t have a clue on how to fix the issues
 

Skankhunt

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Jun 1, 2007
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3,099
There is still some value in having complete control over your own stack... this is a prime example. Isn't the first and won't be the last. Most people don't even pay attention to the fine print in terms of who is ultimately responsible for your data should something unfortunate happen to it.
yeah they probably have Legal terms which goes something like,

[company] does not guarantee constant access and accept no liability for down time or access failure due to circumstances beyond its reasonable control (including any failure by ISP or system provider).
 

static_sa

Expert Member
Joined
Oct 3, 2011
Messages
1,443
There is still some value in having complete control over your own stack... this is a prime example. Isn't the first and won't be the last. Most people don't even pay attention to the fine print in terms of who is ultimately responsible for your data should something unfortunate happen to it.
In most cases, it's not feasible to host your own stack
 
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