Sage hit by major outage in South Africa

Fulcrum29

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Jun 25, 2010
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I pity those on Sage at the moment. This is to me seems like another cloud solution which is more traditional than 'cloud'. Sure they should have had redundancy in place, or at least have a roll back in place prior the patch rollouts they made in January? Unless the data nodes was also updated...

I don't know their ecosystem, so I cannot really comment.
 

ToxicBunny

Oi! Leave me out of this...
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I pity those on Sage at the moment. This is to me seems like another cloud solution which is more traditional than 'cloud'. Sure they should have had redundancy in place, or at least have a roll back in place prior the patch rollouts they made in January? Unless the data nodes was also updated...

I don't know their ecosystem, so I cannot really comment.

TBH, I don't think we really need to actually know their ecosystem to know that whatever they had in place was pisspoor and fscking monumentally substandard.
 

Crowley

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Jun 9, 2006
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Sage has been online since Saturday some time. Did all my invoicing yesterday but also looking at something else now.
 

neoprema

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Jan 12, 2016
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It was off again this morning.

Somebody or more must be fired over this. Clearly their change control process is shot to....
Nevermind that there was also clearly a complete change made to Production so they can't go back to what was, only fix whats not.
 

stefan9

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8,810
For those looking for alternatives.

Xero is good for accounting and has good automation and banking integration. For the cheapskates, you can use waveaccounting for free, but there is no banking integration, so pick if time or money is more important to you.

Payspace is good for payroll. Simplepay is also good.

Dear systems is good for inventory and production management. Unleaded is also good.
We use xero and dear. Nice integration with woocommerce as well.
 

Herr der Verboten

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Feb 14, 2012
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12,500
It was off again this morning.

Somebody or more must be fired over this. Clearly their change control process is shot to....
Nevermind that there was also clearly a complete change made to Production so they can't go back to what was, only fix whats not.
Pfft. As sage say " thank you for being there with us through these hard times ". What a load of kak.
 

Crowley

Executive Member
Joined
Jun 9, 2006
Messages
7,061
It was off again this morning.

Somebody or more must be fired over this. Clearly their change control process is shot to....
Nevermind that there was also clearly a complete change made to Production so they can't go back to what was, only fix whats not.
Yeah, I spoke to soon. Down at the moment.
 

Mystic Twilight

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Joined
Dec 23, 2010
Messages
3,293
It was off again this morning.

Somebody or more must be fired over this. Clearly their change control process is shot to....
Nevermind that there was also clearly a complete change made to Production so they can't go back to what was, only fix whats not.

Be on the lookout for up coming job adverts at sage. I can't comment on the working conditions there, but I think one can command a small premium on their salary if the job has anything to do with this debacle.
 

airborne

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Jul 13, 2007
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13,192
Sage has been online since Saturday some time. Did all my invoicing yesterday but also looking at something else now.
I can see Sage hemorrhaging customers wholesale.

Who can run a business when the company that provides a core service can inexplicably drop you this hard for this long.

I would leave them on principal, how difficult is it to migrate from Sage to one of the competitors mentioned earlier?
 

ToxicBunny

Oi! Leave me out of this...
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Apr 8, 2006
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99,731
I can see Sage hemorrhaging customers wholesale.

Who can run a business when the company that provides a core service can inexplicably drop you this hard for this long.

I would leave them on principal, how difficult is it to migrate from Sage to one of the competitors mentioned earlier?

Absolutely no question.

Hell I wouldn't even be surprised to see them lose some on-prem customers as well purely from a risk basis.
 

The Darkness

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Sep 25, 2018
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These guys are STILL out for the count. Their FB page is a warzone. Scrolling down it seems like this has been going on for ages. Many many people are going to ditch them, our companies included. More importantly, people will lose money from SARS penalties, and I expect a lawsuit heading their way.

Does anyone have an idea what's happened there?
 

neoprema

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Jan 12, 2016
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And go where though? keeping in mind you would still have to get back in at some stage to their system to dump your data or export it into a format something else can use
 

rmcrystal

New Member
Joined
Oct 29, 2018
Messages
4
The total lack of importance placed on the customer is epitomised by the
"Investigating - We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Jan 18, 10:00 UTC"
Guess what Sage - it has passed the "potential Issue" stage and it has long passed the promised feedback time of 30 mins posted at 10:00
 

stefan9

Executive Member
Joined
Aug 9, 2006
Messages
8,810
I can see Sage hemorrhaging customers wholesale.

Who can run a business when the company that provides a core service can inexplicably drop you this hard for this long.

I would leave them on principal, how difficult is it to migrate from Sage to one of the competitors mentioned earlier?
Cloudconvert.co.za offers a free xero conversion
 

Mystic Twilight

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Dec 23, 2010
Messages
3,293
I can see Sage hemorrhaging customers wholesale.

Who can run a business when the company that provides a core service can inexplicably drop you this hard for this long.

I would leave them on principal, how difficult is it to migrate from Sage to one of the competitors mentioned earlier?

Depends on if they allow you to export data and how difficult they make the data structure to be readable by other vendors.

Absolutely no question.

Hell I wouldn't even be surprised to see them lose some on-prem customers as well purely from a risk basis.

The one snag is the data, if existing customers have a ton of historical data that can't be automated for export and easily readable by the new software, then quite a lot would be reluctant to move and recapture by hand, even having experienced this pain. Don't know about sage, but there are a lot of other companies that don't play nice when it comes to wholesale complete data exports. The one good thing I guess is that financial year end is coming for a lot of companies, so starting from scratch in the new year wouldn't be too painful.
 

clickingbuttons

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Mar 18, 2018
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Tried to log in just now to do something. I wonder if I will get a refund on my credit card for the yearly subscription I just bought.

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