SAGE Online issues

dingaanone

Well-Known Member
Joined
Sep 15, 2007
Messages
305
Once again I am not able to open anything in SAGE online, please if anyone has a direct number that works that I can use top get a hold of them please post on the forum. This has been on going for the past month now, some days are just okay and others no response from the software.
 

dingaanone

Well-Known Member
Joined
Sep 15, 2007
Messages
305
I just Googled this for you.

You can contact them on their support number or email

T: +27 11 304 3805
E: support@accounting.sageone.co.za

Good luck.
Thanks I did contact them and got the usual reply or engineers are working on it with no further info. I now am able to log into my account with many freeze ups and "Sorry we had a problem messages" appearing
 

Went_For_Milk

Expert Member
Joined
Feb 24, 2011
Messages
2,472
Once again I am not able to open anything in SAGE online, please if anyone has a direct number that works that I can use top get a hold of them please post on the forum. This has been on going for the past month now, some days are just okay and others no response from the software.
We use Florence.Muranganwa@sage.com to help us. She is in the support department
 

VanillaBox

Expert Member
Joined
Nov 11, 2013
Messages
2,676
SAGE are their own problem, they grew too quick and can't support the product, I schedule time to billing runs 5-7am, from 7 onwards you see strange and wonderful errors.

To log a ticket doesn't help, they respond a week later and say all is normal.

When they add mail servers, they don't inform you to update your SPF record. They don't even know what is a SPF record.

Will be moving 2 companies to Xero in May next year, I'm over Sage issues.
 

rustypup

Expert Member
Joined
Jan 28, 2016
Messages
2,491
what you changed to another accounting system LOL?
The codebase they deploy is from the early 80's with a variety of shaky wrappers to enable integrations

Their support is useless and as technically proficient as a rotting banana

Their security is abysmal

The problem is SAGE.
 

dingaanone

Well-Known Member
Joined
Sep 15, 2007
Messages
305
It is going to easier to post messages when Sage is up and running, that will be less frequent
 

craigzaLFC

New Member
Joined
Oct 19, 2020
Messages
9
They have been down since Sunday night. 4th day of downtime and no service. You cant get hold of anyone, and there twitter account provides an update with same rubbish, last update was 12 hours ago, and they still have not been able to resolve their issues.
 
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