Sign up with GoogleKarnaugh said (in another thread):
"It's a SAIX fault (along with the rest of the broken things on their network today)
of course, we cant read the noticeboard anymore (another fault?)
"
About a week ago a number of our end users were experiencing problems with our online trading software. Other users seemed totally unaffected.
In cases like this I tend to look at UUNet's network notices (which is completely open to the public) and also at SAIX's noticeboard to see if there are any problems, but I was unable to access their site anymore, so I sent them this mail:
"As an ADSL subscriber (via MWEB), ultimately my connection goes through SAIX- Furthermore, in our business it is important that we can advise our clients of any internet disruptions in SA- Previously I was able to access your noticeboard using my ADSL user details, but currently I cannot- Why don't you make your noticeboard available to the public (like UUNet does) - why restrict the information as it is of relevance to everyone, and especially ADSL subscribers- "
They replied:
"Dear Sir/Madam,
Your SAIX Fault/Query has been resolved. The resolution description follows:
Only ISP's have access to the noticeboard. We don't allow end users to access this noticeboard. SAIX's clients are ISP'S, I find it strange that you could access the noticeboard with your ADSL details as ISP's need to apply for access to this via the SAIX HELPDESK..
Thank-you
SAIX HelpDesk
0800 222 772"
So this is an example of a Telkom problem 'resolution'. They find it 'strange' that we were able to access their noticeboard previously - I find them strange.
If anyone from Telkom/SAIX reads this post, know this: You are twats. You feel you have to hide your network problems like the government hid the country's crime stats - why? Ultimately your poor service and communication trickles down to us and our clients. Telkom is so behind the times and so absolutely lacking in creative thinking that it is enough to make any entrepreneur wishing to compete globally pack up and emigrate.
Telkom can't even find the damn box, never mind think outside of it.
"It's a SAIX fault (along with the rest of the broken things on their network today)
of course, we cant read the noticeboard anymore (another fault?)
"
About a week ago a number of our end users were experiencing problems with our online trading software. Other users seemed totally unaffected.
In cases like this I tend to look at UUNet's network notices (which is completely open to the public) and also at SAIX's noticeboard to see if there are any problems, but I was unable to access their site anymore, so I sent them this mail:
"As an ADSL subscriber (via MWEB), ultimately my connection goes through SAIX- Furthermore, in our business it is important that we can advise our clients of any internet disruptions in SA- Previously I was able to access your noticeboard using my ADSL user details, but currently I cannot- Why don't you make your noticeboard available to the public (like UUNet does) - why restrict the information as it is of relevance to everyone, and especially ADSL subscribers- "
They replied:
"Dear Sir/Madam,
Your SAIX Fault/Query has been resolved. The resolution description follows:
Only ISP's have access to the noticeboard. We don't allow end users to access this noticeboard. SAIX's clients are ISP'S, I find it strange that you could access the noticeboard with your ADSL details as ISP's need to apply for access to this via the SAIX HELPDESK..
Thank-you
SAIX HelpDesk
0800 222 772"
So this is an example of a Telkom problem 'resolution'. They find it 'strange' that we were able to access their noticeboard previously - I find them strange.
If anyone from Telkom/SAIX reads this post, know this: You are twats. You feel you have to hide your network problems like the government hid the country's crime stats - why? Ultimately your poor service and communication trickles down to us and our clients. Telkom is so behind the times and so absolutely lacking in creative thinking that it is enough to make any entrepreneur wishing to compete globally pack up and emigrate.
Telkom can't even find the damn box, never mind think outside of it.