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I just received a second pair of buds pro.
I only bought 1 phone and did 1 claim, but they did email me once for a copy of my receipt and a copy of my ID (that was after my claim successful email). They may have duplicated the claim after they processed the email of my ID and PoP
All the details on the package mine.
I expected the Buds Live but received the Pro's.someone was expecting Buds live and got buds pro so I'm hoping to get lucky.