Samsung Galaxy S3 and HTC One X warranties in South Africa

SomeoneEls

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Jun 10, 2009
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How is that Samsung video relevant sounds like a vodafone issue not an S3 issue...
 

SouldaFusion

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Sep 24, 2010
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Under the CPA if any item you purchase is defective within the first 6 months of purchase you can choose between a repair, replacement or refund. The refund option might be complicated under a contract however don't let these mobile operators fool you, if you want a replacement then you are entitled to one. They will still, however, have to send it away for inspection to make sure it is a manufacturer defect and not damaged by negligence.
 
F

Fudzy

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How many people have had problems with their S3s? Mine has had a few FCs but nothing really to write home about.
 

eshwar

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Under the CPA if any item you purchase is defective within the first 6 months of purchase you can choose between a repair, replacement or refund. The refund option might be complicated under a contract however don't let these mobile operators fool you, if you want a replacement then you are entitled to one. They will still, however, have to send it away for inspection to make sure it is a manufacturer defect and not damaged by negligence.
How is this interpreted for items carrying international warranties? Like some electronic items - sennheiser headphones, Asus tablets, etc.
 

McCrazieGoalz

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Under the CPA if any item you purchase is defective within the first 6 months of purchase you can choose between a repair, replacement or refund. The refund option might be complicated under a contract however don't let these mobile operators fool you, if you want a replacement then you are entitled to one. They will still, however, have to send it away for inspection to make sure it is a manufacturer defect and not damaged by negligence.
I don't know. I am not quite sure about whether or not the three r's all apply to the full 6 month period. It has been a while I last looked at the CPA.
 

SouldaFusion

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How is this interpreted for items carrying international warranties? Like some electronic items - sennheiser headphones, Asus tablets, etc.
It doesn't matter what warranty the item carries it is up to the supplier from whom you bought the goods from to give you the warranty stipulated under the CPA. From example if you buy a Samsung TV from Game and it fails after 5 months you may return it to Game and request a refund, repair or replacement. It will be Game's problem to sort it out with Samsung.

If you buy an item from an overseas site I really doubt the CPA will apply to that item.

Below is the portion of the CPA I am talking about:

Implied warranty of quality

56. (1) In any transaction or agreement pertaining to the supply of goods to a
consumer there is an implied provision that the producer or importer, the distributor and
the retailer each warrant that the goods comply with the requirements and standards
contemplated in section 55, except to the extent that those goods have been altered
contrary to the instructions, or after leaving the control, of the producer or importer, a
distributor or the retailer, as the case may be.
(2) Within six months after the delivery of any goods to a consumer, the consumer
may return the goods to the supplier, without penalty and at the supplier’s risk and
expense, if the goods fail to satisfy the requirements and standards contemplated in
section 55, and the supplier must, at the direction of the consumer, either—
(a) repair or replace the failed, unsafe or defective goods; or
(b) refund to the consumer the price paid by the consumer, for the goods.
(3) If a supplier repairs any particular goods or any component of any such goods, and
within three months after that repair, the failure, defect or unsafe feature has not been
remedied, or a further failure, defect or unsafe feature is discovered, the supplier must—
(a) replace the goods; or
(b) refund to the consumer the price paid by the consumer for the goods.
(4) The implied warranty imposed by subsection (1), and the right to return goods set
out in subsection (2), are each in addition to—
(a) any other implied warranty or condition imposed by the common law, this Act
or any other public regulation; and
(b) any express warranty or condition stipulated by the producer or importer,
distributor or retailer, as the case may be.
 

eshwar

Senior Member
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Mar 22, 2011
Messages
525
Ah ok! Yeah its more focussed on who you bought from than what you bought. Certainly no room there for international warranties. Those are just the usual terms. Quite nice though!
 
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