WildPikachu
Well-Known Member
My horror story...
Bought a brand new Samsung 740BF LCD monitor for a client, one day after selling it to the client (1 month after actually purchasing it, took him a while to pay) ... the monitor fried. Stayed on for up to 10s after turning it on, then just died.
So I called Sahara, sure as you know their policy is 1 month, after that contact manufacturer ... 1 day after the month was up I sit with a angry client with a brand new fried monitor which worked for under 24hr. Great, just what everyone selling computer hardware wants!
So I called up ICSS which as I understand is Samsung's independant service center, and also service quite a number of other manufacturers. Took the monitor in. One week after they got the monitor, they said they were waiting for the parts, two months later same story, so I complained and spoke to the manager. Not to mention the phone which holds up on you automagically when you call in to find out the status on your job!! Anyway, one day after complaining the monitor was ready. This entire ordeal lasted exactly 3 months!!! Client still sitting without the monitor he bought from me, and as you can understand still angry wanting to know what is going on.
ICSS couriered the monitor to me and this morning I unpacked it ..... guess what! .... screws missing, rubber plugs missing and physical damage.
Can tell you now, the client is not going to accept this back, is going to blame me and ask for a new one. But hey ..... what can I do, would of probably had better luck repairing it myself as its taken me 3 months to discover I must either refund the client or get him a new monitor to keep him happy.
Its things like this which make me wonder what the world is comming to.
*sigh*
WP
Bought a brand new Samsung 740BF LCD monitor for a client, one day after selling it to the client (1 month after actually purchasing it, took him a while to pay) ... the monitor fried. Stayed on for up to 10s after turning it on, then just died.
So I called Sahara, sure as you know their policy is 1 month, after that contact manufacturer ... 1 day after the month was up I sit with a angry client with a brand new fried monitor which worked for under 24hr. Great, just what everyone selling computer hardware wants!
So I called up ICSS which as I understand is Samsung's independant service center, and also service quite a number of other manufacturers. Took the monitor in. One week after they got the monitor, they said they were waiting for the parts, two months later same story, so I complained and spoke to the manager. Not to mention the phone which holds up on you automagically when you call in to find out the status on your job!! Anyway, one day after complaining the monitor was ready. This entire ordeal lasted exactly 3 months!!! Client still sitting without the monitor he bought from me, and as you can understand still angry wanting to know what is going on.
ICSS couriered the monitor to me and this morning I unpacked it ..... guess what! .... screws missing, rubber plugs missing and physical damage.
Can tell you now, the client is not going to accept this back, is going to blame me and ask for a new one. But hey ..... what can I do, would of probably had better luck repairing it myself as its taken me 3 months to discover I must either refund the client or get him a new monitor to keep him happy.
Its things like this which make me wonder what the world is comming to.
*sigh*
WP
