Senior Asterisk Engineer - JHB (Salary Neg - Up to 800k CTC depending on candidate)

ShanDuff2

New Member
Joined
Sep 20, 2012
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3
Minimum Requirements

* Linux and Asterisk understanding is required.
* The candidate must have a good understanding of the TCP/IP networking suite, and be familiar with IP routing
protocols including SIP, IAX, RTP, H.323 as well as being familiar with the codecs used for encoding voice traffic in an
IP network and router/modem hardware.
* A strong knowledge of ADSL, GSM and Wireless connectivity. SIP Hard & Softphones experience.
* Configuring handsets which include but is not limited to Siemens, Snom and Yealink.
* Operational Experience with Quintum and other CPE gateways is advantageous.
* Experience in a large-scale IP services network is beneficial.

Main Duties
* Managing a team of support engineers
* Installing hosted switchboards, configuring handsets and installing VoIP solutions.
* Managing both the routing, fail-over and growth of the network.
* Providing excellent customer service, this includes continual feedback to the client; prompt first response on all
service requests; professional communication to the client; being responsive to the client’s needs and issues and
taking ownership of all service related queries.
* Prioritization of numerous service requests via the severity of the problem.
* Handling escalations and addressing complex technical issues that cannot be resolved by other support engineers
within the team.
* Collaborating extensively with peers and resellers to resolve issues within accepted time frames.
* Ensuring that all service requests dealt with by the team are updated comprehensively within the ticketing system.
* Managing the team's standby duties as per set roster.
* Managing complex VoIP networks for customers and resellers alike.

Please email your CV to careers@switchtel.co.za
 
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