Senior Network Specialist (Durban or Johannesburg)

WhiteRaven

Recruitment Link
Company Rep
Joined
May 25, 2015
Messages
308
As the Senior Voice | Network Specialist you will form part of the Infrastructure team and be responsible for providing expert level technical support daily to customers, vendors and internal team members. If you are a hands on individual who works well in a team, then we want to hear from you!

Duties
  • Assume ownership of new, escalated (from Tiers 1 and 2) and open service tickets
  • Respond to client outages and emergency situations
  • Perform share of 24-hour standby on-call rotation with the Support Team
  • Support and assist team members, and work as a liaison between Support, Fulfilment and Field Ops to ensure acceptable MTTR (Mean Time to Repair)
  • Strive to achieve service level targets (e.g. availability, response times and MTTR)
  • Handle specialised functions and perform special projects as required
  • Monitor, mentor and train the Support team
  • Diagnose the root causes of technical related complaints, propose alternate solutions and run Proofs of Concept (POCs) to determine viability
  • Work independently and with management to continuously improve processes and procedures
  • Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation
  • Work with the Systems team to inform the design/development of customer and staff solutions

Requirements
  • Minimum of 5 - 8 years experience
  • MikroTik Certified Network Associate or equivalent
  • MikroTik Certified Routing Engineer or equivalent
  • MikroTik Certified Traffic Control Engineer or equivalent
  • MikroTik Certified Security Engineer or equivalent
  • Internet | Telco service provider equipment knowledge
  • Networking
    • Switches,VLANS
    • PPP, Dynamic Routing, BGP, OSPF, IPSec
    • QoS, ToS
  • Security
    • Threats, hacks, vulnerabilities
    • Risk management, identity and access management
    • Cryptography and PKI
    • COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH
What attracts us to candidates:
  • High levels of energy, motivation and urgency
  • A love for helping people, providing quality customer service above and beyond what is required
  • A real passion for technology, with advanced computer knowledge and literacy
  • Proven track record of creating and maintaining partner relationships in ICT
  • Excellent interpersonal and communication skills (oral and written)
  • Ability to build rapport and elicit problem details from both non-technical and technical customers
  • Judgment, logic, resourcefulness and creativity
  • A methodical and proactive approach with highly developed problem solving and analytical skills
  • Ability to manage a diverse workload and assign priorities to tasks
  • Ability to work under constant pressure
  • Visualisation necessary to participate in business functions
Benefits

What we offer
  • Important work – We’re making it easier for businesses and people to thrive
  • Opportunities to grow – On-the-job challenge, funded self-study and intentional experience sharing
  • Awesome colleagues – Smart, interesting, self-driven and caring provocateurs
  • Tech enablement – The tools you need to succeed, plus free access to our own offering
  • Flexibility, balance and rest – Embracing new ways of working, keeping you in the productivity sweet spot
  • Competitive compensation – Market related salaries and performance bonuses, and health insurance options that ensure you’re covered
For more detail or to apply pleas reach out to angie@kontak.co.za
 

ubercal

Expert Member
Joined
Dec 5, 2005
Messages
2,442
As the Senior Voice | Network Specialist you will form part of the Infrastructure team and be responsible for providing expert level technical support daily to customers, vendors and internal team members. If you are a hands on individual who works well in a team, then we want to hear from you!

Duties
  • Assume ownership of new, escalated (from Tiers 1 and 2) and open service tickets
  • Respond to client outages and emergency situations
  • Perform share of 24-hour standby on-call rotation with the Support Team
  • Support and assist team members, and work as a liaison between Support, Fulfilment and Field Ops to ensure acceptable MTTR (Mean Time to Repair)
  • Strive to achieve service level targets (e.g. availability, response times and MTTR)
  • Handle specialised functions and perform special projects as required
  • Monitor, mentor and train the Support team
  • Diagnose the root causes of technical related complaints, propose alternate solutions and run Proofs of Concept (POCs) to determine viability
  • Work independently and with management to continuously improve processes and procedures
  • Assist in generating and maintaining policy/procedure, knowledge base, training and customer facing documentation
  • Work with the Systems team to inform the design/development of customer and staff solutions

Requirements
  • Minimum of 5 - 8 years experience
  • MikroTik Certified Network Associate or equivalent
  • MikroTik Certified Routing Engineer or equivalent
  • MikroTik Certified Traffic Control Engineer or equivalent
  • MikroTik Certified Security Engineer or equivalent
  • Internet | Telco service provider equipment knowledge
  • Networking
    • Switches,VLANS
    • PPP, Dynamic Routing, BGP, OSPF, IPSec
    • QoS, ToS
  • Security
    • Threats, hacks, vulnerabilities
    • Risk management, identity and access management
    • Cryptography and PKI
    • COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH
What attracts us to candidates:
  • High levels of energy, motivation and urgency
  • A love for helping people, providing quality customer service above and beyond what is required
  • A real passion for technology, with advanced computer knowledge and literacy
  • Proven track record of creating and maintaining partner relationships in ICT
  • Excellent interpersonal and communication skills (oral and written)
  • Ability to build rapport and elicit problem details from both non-technical and technical customers
  • Judgment, logic, resourcefulness and creativity
  • A methodical and proactive approach with highly developed problem solving and analytical skills
  • Ability to manage a diverse workload and assign priorities to tasks
  • Ability to work under constant pressure
  • Visualisation necessary to participate in business functions
Benefits

What we offer
  • Important work – We’re making it easier for businesses and people to thrive
  • Opportunities to grow – On-the-job challenge, funded self-study and intentional experience sharing
  • Awesome colleagues – Smart, interesting, self-driven and caring provocateurs
  • Tech enablement – The tools you need to succeed, plus free access to our own offering
  • Flexibility, balance and rest – Embracing new ways of working, keeping you in the productivity sweet spot
  • Competitive compensation – Market related salaries and performance bonuses, and health insurance options that ensure you’re covered
For more detail or to apply pleas reach out to angie@kontak.co.za
100k per month ?
 
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