Sentech enforcing 'cap' - I've had it!!!!!!

[aborg]

Got a call from sucktech that told me I was over the limit for Sept they will enforce necessary measures where applicable...so much for unlimited broadband internet.
I am so glad I am cancelling this piece of sh*t service. Unlimited my ass!!! They can kiss my ass if the ever want me to join again...Only two days to the final day I will personally drop the modem of at Sentech and tell them what I think of their'broadband' suck my d**k capped shaped unstable limited internet service.

<b>Iburst please take note and adjust your packages to suit all different needs!</b>

Pheww...now I feel better []

See you guys around...

 

[fairplay]

well said. Im looking to cancel when they shut down my account. I will carry on as normal till then. The dumb thing is there is no concrete indication of from when to when. Since they have already warned me I can go mad until month end or not? Same thing next month. Once again poor planning and crap management.

 

[aborg]

Yeah, it's been said a million times over on this forum the left hand doesn't know what the right hand is doing...Now its beeen said 1 000 001 times.
A fellow worker is house friends with Michelle - he said when he told her I am cancelling she was not surprised because she is tired of fighting an uphill battle with the head dinosaurs who doesn't understand their target market or the technology!
The articles in which winston has appeared makes this whole company a farce - millions of untruths - and i've read a few, I dont' experience what he is talking about...bunch of liers.

 

[aborg]

btw - they said they are gonna monitor my account closely...to that
I say :

- begin edit -my ascii art of fingers not to bright tonight - I can't even give them the middle finger.- end edit -


Mods - you may edit this if you find it offensive - my way of letting out steam.

 

[Donovan]

I think you guys should download the entire INTARNET!!!11!one!!11!1

LOL

 

[VioNectro]

Straight from Sentech's FAQ
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">
5. Is my usage capped o­n my MyWireless account?
You’re throughput rate is defined by the package you purchase. Sentech does however not limit the amount of data via your connection and does not vary the quality of service according to the amount of data transferred. Thus the maximum amount of data transferable is defined by the speed of your chosen package, not a usage cap.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
http://www.sentech.co.za/index.php?module=ContentExpress&func=display&ceid=132&bid=22&btitle=ProductsAndServices&meid=147

Lovely aint it? Should forward this one onto the ASA with your disconnection threats

 

[nocilah]

In all honesty imagine all the users reached their cap... I mean they wouldnt want to cancel the contract on all their users... I almost have this ithching in my brain saying that this is some weird Sentech business strategy to can some users so they can have more BW... hoping to get the kind of users who visit cnn check email and um... hmmm well nothing else.



myWireless 128, 64, 48, 16 - depends on its mood.

 

[Turtle]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by vowthorn</i>
<br />hoping to get the kind of users who visit cnn check email and um... hmmm well nothing else.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
If they want that "bottom-end" type of user (which it does actually make sense for them to try get) then they seriously need to review their pricing. If the product was priced where it should be (e.g. under R350/mo) they could probably get thousands more users of the "visit cnn check email" type. Now they make us pay "premium" prices for a product with bottom-end specs. Honestly, charge premium prices if you <b>expect</b> and want to attract high-end users. If their pricing was reasonable they could sign up so many users they'd be making much more money now and the few high-BW users probably wouldn't even bother them. It's called "economies of scale" and every other broadband company on earth seems to understand it. Nobody except the richest folk will honestly pay R650/mo for a "visit cnn check email" product! It's cheaper to get dial-up if that's all you want to do, and consumers are not stupid, they understand that. My dad is a good example .. he would likely pay around R200-R300/mo for always-on Internet and all he does is check e-mail once in a while. But when I told him MW cost me R650/mo his immediate reaction was "that's very expensive". And I can think of many other people like that too.

Now Sentech has a seemingly contradictory business model - charge a high price to attract only a few high-end users (who *are* going to be relatively high bw users), then kick off the high bw users in the hopes of being left with only low bw users. Eh? It cannot work. Low bandwidth users are already smart enough to just stick with dial-up, which works out cheaper for them. Even though you think you're a "broadband provider" and thus think you're "only" competing with ADSL, you ARE actually competing PRIMARILY with the dial-up market, because most of those users don't care that much about "always on" anyway (at least not enough to pay an extra R300+/mo for it), and so you *need* to price your bottom end products to be similar in price to typical dial-up costs. Now you end up alienating the only users that you're attracting with your pricing model! It *can only* fail. What ST should have done is cap from the start, and be open about capping, and provide different high-end (R600+/mo with very high cap e.g. 20+GB) and low-end options (R350-/mo and say 3GB limit). I hope WBS is taking notes, because if they don't provide a low-end option they're going to make the same mistake as ST - sign up a bunch of high-end users whose higher bw usage you can't cover.

 

[fairplay]

excellent breakdown mr Turtle. please print and read that entire statement when called about the capping (everyone) along with the one above.. waste the orc's time []

 

[donn]

Any of you guys from Cape Town? See news topic
Sentech is sending its chief orcs to give a presentation

 

[Karnaugh]

Personaly, seeing as Sentech still need to use Telkom etc, I think 10 Gb really is fair.

- Colin Alston
colin@slipgate.za.net

"Getting traffic shaping right is easy and can be summed up in one word: Dont." -- George Barnett

 

[Luke7777]

I don't think the question is if 10GB is fair or not (it probably is for 128K package). It's about ST stating that they DON'T HAVE a cap, period

128K|21%|13SNL|36 Menlopark 2530

 

[tester4me]

10 Gig CAP Woohoo

Does anyone know of any free software one can use to measure you line usage ?

 

[koosbeer]

You took teh words out of my mouth Luke!!! I have informed them of my action to cancel their sh!tty product if they cap me! THIS IS BULLSH!T!!!!!

__________________________
128 Package - KilnerPark - Pta
__________________________

 

[Kai]

I took on one of the orcs last night about this. I told him that if they even THINK about phoning me to tell me I've exceeded my "allowed usage", I'm going to be all over them like a fcking rash - the **** WILL hit the fan then!

Then he mouthed off something about it only being a temporary measure to control the bandwidth, blah blah blah blah-fcking blah!

Apparently the 10 Gigs is on 128, 256k can have 40 Gigs - to this I said "It's PHYSICALLY IMPOSSIBLE to download 40 Gigs a month with the CRAP speed I'm getting now!"

I then waffled on for about ten minutes about their crap service and eventually ended up saying "What am I going on about, you don't give a cr@p anyway..." and I put the phone down...

This call was made because at about 20:00 last night, my connection went BOOM, and didn't come back up again...

This company is BEYOND useless!

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
MyWireless256 on tower82(mintek).randparkridge.jhb|sig:9%|node:3|snl:0%|ber:28%</div id="right"></i></font id="size1">

 

[Luke7777]

tester4me, you don't need it. ST will give you a warning call when you've reached whatever cap they deem abusive at the time LOL

128K|21%|13SNL|36 Menlopark 2530

 

[Kai]

yeh. it's a value added service that Sentech offers. not like ADSL where you actually have to go and CHECK... no no no... we'll fcking PHONE you to tell you!

a-holes!

*will sell body to become iBurst tester!*

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
MyWireless256 on tower82(mintek).randparkridge.jhb|sig:9%|node:3|snl:0%|ber:28%</div id="right"></i></font id="size1">

 

[MrGray]

I also think it is shocking that that they screwed things up so badly that they blatantly advertised the service as uncapped and now sit with a situation where they have to enforce a cap. I'm not opposed to a cap, per se, as long as it is reasonable as it may go a long way to resolving some of the bandwidth issues. But I do think Sentech should be squarely blamed and penalised for not having thought their business model through properly. I think when they started up the burning issue of the day was Telkom's 3GB cap so they thought they'd distinguish their service by offering uncapped bandwidth, hoping that users would flock to the service in the thousands and they would thereby achieve their economies of scale. Instead, they ended up with only 1500 technically minded users mostly from the IT industry that run p2p, host servers, download linux kernels, etc 24 hrs a day.

From some of the other comments I've read it seems a lot of users aren't totally against a cap, if it isn't too restrictive. I think they should apologise to everyone, and offer contracts with a choice of caps. I agree with Turtle - a cheap contract for 3GB cap at R350, and then a flexible choice of 10GB, 20GB and 30GB caps. In fact, if they really wanted to take on the ADSL market then what they should rather do is drop the 128k, 256k and 512k speed options and just make everyone 512k, but with varying caps - and the option to switch between packages during the month depending on your usage. If they can give a home user 512k with a 3gb cap for much less than ADSL then they will get their economies of scale. Also, it means they will be able to plan properly for bandwidth requirements.

 

[Luke7777]

Me would also prefer, if it comes to that, 512K with a choice of caps. Might even be easier to manage, but knowing ST, they'll screw that up too

128K|21%|13SNL|36 Menlopark 2530

 

[nonroker]

There's no ways their network will be able to handle the load if every guy and his dog has a 512K connection, not to mention their Internet connection

--
256k ... BAH..more like 25.6k
FSCK YOU Sentech!! [!]