SENTECH PLAYED UNFAIR FROM THE BEGINNING

[ckleynhans]

Sentech has capatilised very efficiently on disgruntled Telkom ADSL users and potential users to swing them to the only other affordable alternative, MyWireless. In the process they got away with murder. They have presented the customer with a completely one-sided contract which talks of fair usage on their discretion. With that they have effectively left themselves open to interpret it the way they want it and the customer has to obey. If using any bandwidth seems unfair to them they can declare it as such and the customer has to accept it. It implies in theory that they they can completely withold their service to a customer based on their discretion but still expect the customer to pay for it. It also implies that they put their customer under continuous fear that they may exceed their boundaries because of the difficulty to know when the boundaries are overstep. Now if this isn't unfair to the customer, I don't know what is. The customer should not have to invest in expensive software to measure usage and accumulated data download to make sure that they stay within some hypothetical assumed bandwidth. The contention ratio should be under the control of Sentech at any one time and the customer should be limited based on that. If they allow some users to exceed the fair division of bandwidth, it is only because they haven't planned their service professionally from the start. Don't punish the customer for wanting to have bandwidth, control the ratio's yourself. If nobody used the network except one, let that person have the bandwidth. Strangely enough, when I applied for my MyWireless service, I was told telephonically that it will be based on contention ratios but that the actual ratio will still be decided upon. Why wasn't this part of the contract. Now we have to see in the press that those who exposes Sentech for their incompetence are actually put on a "baddies" list. What sort of a country do we live in where everything is state owned and licence controlled and where the free-market that can provide these services are actually prohibited from doing so. Sentech should now allow for those that want out of the two year contract to do so, so that they can join the 3G services that will become available in the next year or so. By the way, when was Sentech granted their 3G license. If nobody noticed, they are actually using 3G equipment, endorsed by 3GPP.

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| Christiaan |
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[ASF]

Quite right...

 

[SINTech]

I totally agree with ck. So in other words, if I got 3KB/Sec download on my 256k the last 2 months, they need to reinburse this in the following 2 months so that I can get 64Kb/sec now in the next 2 months to come. Where do they actually draw the line.

Look at the positive side, now it's atleast easy to cancel your contract ---- just abuse the line

These people really have zero planning projections and are totally clueless.

 

[VQuest]

Well put ckleynhans.

Sentech's main selling point is that they do not cap. But the fact of the matter is that they do cap. It's just that no one knows what that cap is, which is totally unfair on it's users. And actually makes them look stupid. Why not do what a lot of other ADSL ISP's do and that is place a soft cap on their users. Say something like 30GB per month is acceptable. But not actually cap you at 30GB. Most people won't come near 30GB a month but some might. At least this way you know the guidelines and you will respect them more than trying to figure out Sentech's invisible line.

Boy, I hope Sentech can sort themselves out, they have a golden opportunity. They have their foot in the door and if they didn't have such monkey's making the decisions, they can easily blow Telkom's ADSL out of the water. Think people, think!


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United we stand!
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[BTTB]

Well, I think their intention was to compete directly against Telkom. It just fazes me how one state owned company can compete against Telkom, which although listed, by all terms is still controlled by the state through its shareholding. Its a conflict of interest of mammoth proportions. I wonder if Sentech has an agreement with Telkom in this regard? Telkom can lose a few customers without really feeling it, but Sentech cannot. I wonder at the end of the day who foots the bill if Sentech fails. The taxpayer perhaps, indirectly?

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">

 

[koffiejunkie]

From what I've heard Telkom owns 40% or so of Sentech.
Sad....


--
koffiejunkie

 

[BTTB]

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"> From what I've heard Telkom owns 40% or so of Sentech.
Sad....<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Sources?

<b><hr noshade size="1"></b><font size="2"><font color="red"><b>You can take Telkom out of the Post Office but you can't take the Post Office out of Telkom.</b></font id="red"></font id="size2">

 

[guest2013-1]

koffie junkie is mistaken, but semi-right, government owns Sentech, which also has a 40% or so stake in Telkom....

finger in every pie

I often wondered, there is bazillions in the RAF not paid out or claimed, why not subsidise petrol heavily.... because of GREED

Sentech, 99% downtime guarunteed!