Sentech promises to do better -- haha what a joke

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flyboy

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Jun 3, 2004
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http://www.itweb.co.za/sections/telecoms/2004/0407190820.asp?O=FPL



As for the ASA -- I'll be the judge about whether the matter will be dismissed. I'll be getting the report from ASA this week and if they came with sly tactics to brush it off Ill post the response here and we can ALL work on a "counter-attack" to ASA and Ill submit a new report after we worked on what sentech said in their response to ASA
 
L

lewstherin

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Jan 8, 2004
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968
Thumbs up to Sentech for finally admitting their service sucks
Thumbs down for taking 2 months to own up, for litigating freedom of speech, for still flogging the contention excuse and for claiming that their advertising was legit...

<font color="blue">Telkom needs a leash, ICASA needs some guts, and the </font id="blue"><font color="red">SA consumer</font id="red"><font color="blue"> needs to make it happen</font id="blue">
 
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gripen

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6 months now.. I think this teething crap should be over. It was working fine in April-May before they started "teething" it.

This is a standard copy-and-paste media cover up. We have heard it all before. If you connect, you can STILL not get 75%+ on a single thread. If you mail the support centre you STILL get copy-and-pasted.

Good luck with them trying to prove to ASA that 4KB/sec is broadband and even with contention its fairly easy to show that the speed will exceed 10KB/sec. Low speed "due to contention" only applies if you are a full downloader and everyone is a full downloader.

Also, excuse me but they are NOT still busy rolling out the service. They are not putting up new towers.. the expansion has halted. Anyone care to prove otherwise? It seems there are no more new towers going up. I would like to see towers going up in other provinces and areas as well - then I will believe they are "still rolling out".

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">Sentech appears to concede that its customer service has not been as good as it should have<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
um.. why? Thats all fine and well but seriously, DO SOMETHING about it.

They are going to send those "technical specialists" all over the place to see how slow the speed is. What a fun job.

They started with the bulletin board over 2 weeks ago.. Where is it? Whats taking so long?

All in all.. they still dont admit the real cause of the problem. Just wishy washy excuses as per usual. Bunch of liars..
 
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ConDamage

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<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote">stating that its call centre has been “under pressure” due to large volumes of calls. The company says it has embarked on an intensive training programme for its call centre operators, and has implemented a full escalation procedure and a high level help-desk to deal specifically with the current issues.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Is everyone an idiot there? If less than 2% of their clients are unhappy why take such actions?
 
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ConDamage

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I agree 100% with you fly. Wht the hell would you send a tech to a user if the problem exist at the supplier? makes no sense at all. Anyone know what Isabelle Jones is up to these days?
 
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markiemark

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Feb 17, 2004
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What Sentech are saying about teething problems (yadda yadda) may well be valid ... but I can't understand why the public must be expected to subsidise their R & D. In this day and age, to come up with these "we are new at this, the service is basically not fully tested" reasons, while charging customers full price, is daylight robbery.

I would like top management at Sentech, in short, to explain to me their justification in openly admitting to a below-par service, but at the same time leaving their contract and billing arrangements unchanged.

CONNECT THE DOTS SENTECH !!!
 
K

Kai

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May 7, 2004
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"Sentech appears to concede that its customer service has not been as good as it should have, stating that its call centre has been “under pressure” due to large volumes of calls"

&lt;sarcasm&gt;
but surely only 2% of your customer base can't create "large volumes of calls" - how is that possible, it's only a few people!?
&lt;/sarcasm&gt;

HA! see?! it's NOT just 2%!! LIARS!!! [}:)]

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">i haven't lost my mind, it's backed up on disk somewhere...</font id="red">
tower82.randparkridge.jhb|13% signal|256k package, running at 0.3 - 3k/s :(</div id="right"></i></font id="size1">
 
A

armitage

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well this is does feel like theyve coppied and pasted even their article there were several times when i felt deja vu reading the article. If they deliver on their promises made now(techies going out to site and checking everything) then they actually made an important step towards providing real support to their users.
If u ask a telkum to come check for problems ure gonna be paying ure assend off for the privelege.

The BBS story is nice but they obviously know that they cant make a forum otherwise they will be so bombarded on their own site by negative feedback that it will lead to eyebrows being raised.
true that on the subsidising their roll out fase excuse.
well just have to see when it gets rolled out what the frequency is or if its gonna be an insane every ten minutes"we know their is problems at XXX XXXX. Theoretically there is enough........." post on it.

Honestly if i was them i would make sure that users pay for service rendered not service promised.


Proud South african rip offs.
 
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Donovan

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So yeah as of today, I have left no less than 10 voice messages on Winston Smith's cell phone, with no response.

Pathetic.
 
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Comrade Borris

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Still waiting for a call back from MAUREEN MPHATSOE: EXTERNAL COMMUNICATIONS MANAGER.

If you are reading this Maureen : I'm gonna get (hold of) you!

<div align="left"><font size="2"><font face="Trebuchet MS"> |<font color="blue">256k</font id="blue">| |<font color="blue">26%</font id="blue">| |<font color="blue">66<font color="black">/</font id="black">HYDEPARK</font id="blue">| [:X][8D][:X]
</font id="Trebuchet MS"></font id="size2"></div id="left">
 
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arf9999

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"Techies going on site." is just more bullsh*t. Sentech is trying to create the impression that the problem lies with their customers, not their network. Don't be fooled. The Wardrive prelim info refutes that.

MW128, Tower 50 (Northpark Plaza), Signal:19%,S-N-L: 8, BER: 57% (with homemade parabolic reflector...now where did I put the tinfoil?) [;)]
 
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Comrade Borris

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Hey arf would love to see a pic of that home made reflector. Spill the beans buddy...

<div align="left"><font size="2"><font face="Trebuchet MS"> |<font color="blue">256k</font id="blue">| |<font color="blue">26%</font id="blue">| |<font color="blue">66<font color="black">/</font id="black">HYDEPARK</font id="blue">| [:X][8D][:X]
</font id="Trebuchet MS"></font id="size2"></div id="left">
 
A

arf9999

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I'll post a pic....but it's not pretty [;)]

MW128, Tower 50 (Northpark Plaza), Signal:19%,S-N-L: 8, BER: 57% (with homemade parabolic reflector...now where did I put the tinfoil?) [;)]
 
K

Kai

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bwhahahah! that's funny!!!

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">i haven't lost my mind, it's backed up on disk somewhere...</font id="red">
tower82.randparkridge.jhb|13% signal|256k package, running at 0.3 - 3k/s :(</div id="right"></i></font id="size1">
 
D

donn

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Jul 17, 2004
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One has to ask a fairly basic question:

If they are experiencing "teething troubles" now, what kind of testing did they do before the inintial launch?

Did they try testing 50 machines connected to a single tower all trying to use 512k bandwidth? Did they try doing lots of surfing to lots of different sites all at the same time? Did they simulate any kind of load at all?

I guess not. I would love to be proved wrong. Does anyone know anyone involved in the "testing phase", or all all new users just unwitting beta testers (Remember CorelDraw 4?)

Donn Edwards
http://privacy.4mg.com
 
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armitage

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Yeah i remember back when the beta testing was being done for pretoria an how the testers all raved bout the product and how fast it was and how much they prawn they could dwnload. wonder what happened to those ppl they just kinda disappeared

Proud South african rip offs.
 
G

gripen

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Exactly. There was a beta testing phase. All the more reason for disregarding this nonsense teething excuse. Personally, I dont remember a time when with cellular networks you could only hear 20% of the sound for example. Where do they get that excuse from? I say they should reward all the early adopters in some way.
 
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