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- Jul 3, 2014
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Imagine having the chance to develop and expand your skills and work for one of the foremost specialty retailers in South Africa. The Foschini Group (TFG) is looking to hire a Service Desk Agent to join our Service Desk Team.
In this role, you would be responsible for 1st line systems support to Head Office and Stores users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills.
What you will need to do:
• Providing first line systems support to head office and stores users
• Liaison with head office and store staff, colleagues and vendors
• Accurate call logging and routing
• Ownership of calls - follow-up on calls and feedback to users
• Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
Ideally you should have:
• A recognised 3 year IT qualification or MCSE certification
• A minimum of two years IT service desk experience is essential
• Excellent verbal and written communication skills in English and proficiency in a second language
• Must be able to work flexible hours
• To be able to work under pressure
• To be a team player
• Good planning and time management skills
As one of South Africa’s leading independent retailers, TFG operates 18 retail brands and various corporate service divisions. TFG has built the business through innovative differentiation, new business development, acquisition and expansion, and is dedicated to the development and implementation of world-class IT systems and infrastructure.
Be a part of a fast-paced growing company and explore new opportunities. You can find out more about TFG Careers by visiting our website: www.tfg.co.za
In this role, you would be responsible for 1st line systems support to Head Office and Stores users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills.
What you will need to do:
• Providing first line systems support to head office and stores users
• Liaison with head office and store staff, colleagues and vendors
• Accurate call logging and routing
• Ownership of calls - follow-up on calls and feedback to users
• Ensuring that calls are resolved in accordance with the requirements of the relevant SLA
Ideally you should have:
• A recognised 3 year IT qualification or MCSE certification
• A minimum of two years IT service desk experience is essential
• Excellent verbal and written communication skills in English and proficiency in a second language
• Must be able to work flexible hours
• To be able to work under pressure
• To be a team player
• Good planning and time management skills
As one of South Africa’s leading independent retailers, TFG operates 18 retail brands and various corporate service divisions. TFG has built the business through innovative differentiation, new business development, acquisition and expansion, and is dedicated to the development and implementation of world-class IT systems and infrastructure.
Be a part of a fast-paced growing company and explore new opportunities. You can find out more about TFG Careers by visiting our website: www.tfg.co.za