I logged the call on your behalf with vodacom Customer Care on
customercare@vodacom.co.za with the Title "3G coverage in Glenharvie"
Please reply directly to Customer Care with the info below:
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Thank you for your e-mail.
Please supply us with the information listed below in order to escalate the matter to our Network Division.
1. Please activate Cell Broadcast service on your phone and supply us with the name of the tower that displays on the screen of the phone while in this particular area.
2. Approximately how many other Vodacom Subscribers encounter the same problem?
3. What make and model cell phone are you using?
4. What is your cell phone number?
5. Is there an alternative contact number where we can reach you?
6. What is the exact physical address or addresses where you encounter this problem?
7. How long have been experiencing this problem?
8. Please confirm if you experience any problems with the network in general (making calls, dropped calls, poor coverage).
We await your feedback so that we can attend to your problem in the most efficient and effective manner.
Once we have received the physical street address, we will then escalate it to the Network Department in order to confirm when 3G will be available in the area in question.
Should you have any further queries, please contact us via e-mail at
customercare@vodacom.co.za.
Warm Regards
Riyadh Currie
Email Contact Centre
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