- Jun 28, 2017
See hidden discussions | Win great prizes | Get free support
“Bank staff, including IT support staff, do not have access to customer passwords as these are held in an inaccessible, encrypted database,” said Absa.
Cant they track the Capitec user it was transferred to?
I actually think the responsibility of this falls squarely on MTN.
How does a SIM swap happen without determining the true identity of the person requesting the sim swap? I have seen MTN pre-paid sim cards can be swapped without any intervention from MTN at all. It's a few USSDs you use and bang, done. (This gap should be closed as SIM cards are RICAd) There is a way MTN can verify the identity of the person requesting the sim swap to be that of the number owner.
I know Contract sim swaps can only be done in store and with a copy of your ID. The gap here seems to be on Pre-paid numbers.