SITA "technical problem" causes national Home Affairs outage

Their systems are so flaky man. I had issues renewing my family passports (on different occasions).

We start the process in the bank, mid way, she says the system has gone down. Reboots her machine, trys again and does this about 4 times while we wait, and so does the rest of the queue. Finally works. Same story when going to collect the passport. Reboot, wait......reboot wait etc.

Go another time to a different bank, repeat the above with a toddler who doesnt know why he is being asked 5 times to sit still and take a photo. Its a hit and miss if its fully online when you need it.
 
Ecco said:
Their systems are so flaky man. I had issues renewing my family passports (on different occasions).

We start the process in the bank, mid way, she says the system has gone down. Reboots her machine, trys again and does this about 4 times while we wait, and so does the rest of the queue. Finally works. Same story when going to collect the passport. Reboot, wait......reboot wait etc.

Go another time to a different bank, repeat the above with a toddler who doesnt know why he is being asked 5 times to sit still and take a photo. Its a hit and miss if its fully online when you need it.
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Are they still using.....



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Ecco said:
Their systems are so flaky man. I had issues renewing my family passports (on different occasions).

We start the process in the bank, mid way, she says the system has gone down. Reboots her machine, trys again and does this about 4 times while we wait, and so does the rest of the queue. Finally works. Same story when going to collect the passport. Reboot, wait......reboot wait etc.

Go another time to a different bank, repeat the above with a toddler who doesnt know why he is being asked 5 times to sit still and take a photo. Its a hit and miss if its fully online when you need it.
Click to expand...
Can't help but wonder whether stories like this aren't the real reason banks are skittish about adding more Home Affairs outlets in their branches.

To safeguard their reputations...
 
Jan said:
Can't help but wonder whether stories like this aren't the real reason banks are skittish about adding more Home Affairs outlets in their branches.

To safeguard their reputations...
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Probably, although technically the banks are nothing but glorified landlords. They have absolutely nothing to do with the Home Affairs mini-offices apart from renting them floor space. They don't even have anything to do with their IT infrastructure. But you can see how it makes them look bad when Home Affairs goes down and there's nothing they can do about it.
 
Total **** show!
As I said last week we attempted to apply for ID for youngest one, we were in final stage when printer run out of tonner.
Another attempt yesterday and system is down.....
Wife discovered last week that her ID is blocked and nobody knows why.

Another show of excellence by deployed cadres.

Interestingly enough sons friend went to Swiss consulate to renew passport and hour later he had new passport in his hands..........
 
deweyzeph said:
Home Affairs' database is actually just a massive Excel 95 spreadsheet running on an old Pentium desktop PC in an old office in Pretoria somewhere. That's why it's so slow.
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You obviously have no idea how the tens of millions of rands has been spent on upgrades and stabilising the IT environment at Home Affairs. They're using a centralised Notepad document for all the records. Stop hating on Home Affairs!
 
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