Slow Internet complaints on Afrihost's Pure LTE Night Express data

[Hanno Labuschagne]

Slow Internet complaints on Afrihost's Pure LTE Night Express data

An Afrihost customer recently contacted MyBroadband and explained that he was unable to use his full night-time data allocation, as it appeared that his connection speed was being limited.

The customer is subscribed to a 150GB + 150GB Pure MTN LTE package, which he purchased through Afrihost.

Each of Afrihost's Pure LTE packages includes an anytime allocation, as well as an equal amount of Night Express data for exclusive use between the hours of midnight and 05:00.

 

[x7razor]

nothing new move on this is what you can expect from them friends and some family also on LTE sitting with the same issue

 

[MirageF1]

Never had any issues myself personally...been using AH fixed LTE for 18 months and have only had excellent support and consistent 50-100+ Mbps speeds, day and night.

YMMV

 

[AfriNatic]

@rpm @Hanno Labuschagne Can the client make contact with me I would like to investigate the issue.

All of the MTN fixed LTE packages have data roll over so they would not expire after 30days.

 

[AfriNatic]

nothing new move on this is what you can expect from them friends and some family also on LTE sitting with the same issue

Are you experiencing a similar issue? I would like to investigate. If we are in the wrong we can extend the data or identify and fix the issue.

 

[Afrihost-Gian]

Hey Everybody - Trust that you’re all well!

We do not shape, throttle or slow down any of Pure LTE products at any time of the day or night for any type of traffic (peer to peer or otherwise). On LTE a client’s individual performance and speed on LTE is unfortunately reliant on the area they are in, the tower/s they connect to and the time they do so.

We would love to try and help this client out however we can to solve their problem. I have asked Rudolph to forward me the clients details so we can be in contact, or alternately if you are experiencing this (or any other!) issue please let Afrinatic know - He is a legend and will do his best to help!

 

[Afrihost-Gian]

nothing new move on this is what you can expect from them friends and some family also on LTE sitting with the same issue

Sorry to hear that - If you can send Afrinatic your friends and families details who are struggling I’d be happy to get someone to give them a shout so we can help sort it out. Thanks!

 

[ProfA]

afrihost were asked for comment but chose not to. now they want to help

 

[SeaSickMama]

Sorry to hear that - If you can send Afrinatic your friends and families details who are struggling I’d be happy to get someone to give them a shout so we can help sort it out. Thanks!

Lol maybe you should have commented on the question at hand and not pulled a good old telkom/openserve

typical of the old school ISP’s to do shaping etc

 

[AfriNatic]

afrihost were asked for comment but chose not to. now they want to help

I'm not sure to who mybb sent the email but I wasn't aware of the issue but I would like to assist.

 

[AfriNatic]

Lol maybe you should have commented on the question at hand and not pulled a good old telkom/openserve

typical of the old school ISP’s to do shaping etc

But we don't shape it. The capped Fixed LTE has it's caps for a reason. Clients can choose to finish it all at once or use it over a period of time since we can calculate the usage of each capped client shaping is not required. We have sufficient capacity available for clients to have a great experience. Something might be wrong here and we would like to investigate and get to the bottom of it.

 

[ProfA]

I'm not sure to who mybb sent the email but I wasn't aware of the issue but I would like to assist.

i actually have no doubt that you were not aware as you come across as very helpful. are you Afrihost though? do you respond to media enquiries?

 

[AfriNatic]

i actually have no doubt that you were not aware as you come across as very helpful. are you Afrihost though? do you respond to media enquiries?

I don't but I would like to assist the client where I can so I would love to do that

 

[ProfA]

I don't but I would like to assist the client where I can so I would love to do that

i have no doubt that you would like to assist. point is, Afrihost was given the opportunity to comment and to assist before the story was published. Afrihost thought, "fck that". now its bad press, and now even the CEO graces us with his presence

 

[AfriNatic]

i have no doubt that you would like to assist. point is, Afrihost was given the opportunity to comment and to assist before the story was published. Afrihost thought, "fck that". now its bad press, and now even the CEO graces us with his presence

I don't think anyone at Afrihost would say that though. From the outside you might want to draw that conclusion but that certainly is not the case. If you just talk to the staff you actually realise how passionate the team is about all things IT and internet. I use the internet everyday myself so I can imagine the frustration if it does not work as expected. I won't want that for any client so I hope we can still make things right. We will certainly do our best.

 

[Crumbl0x]

I've explained my situation in the Afrihost Fixed LTE thread, and the culprit might just be my area and single tower, which I completely understand. AfriNatic has been with me constantly to check and follow up with MTN where possible and he's even going to fetch some data later on to verify what could be the problem, and I absolutely love them for this. I hope that other Afrihost user does get resolve.

 

[ProfA]

I don't think anyone at Afrihost would say that though. From the outside you might want to draw that conclusion but that certainly is not the case. If you just talk to the staff you actually realise how passionate the team is about all things IT and internet. I use the internet everyday myself so I can imagine the frustration if it does not work as expected. I won't want that for any client so I hope we can still make things right. We will certainly do our best.

You are now going from being someone that is helpful, to someone that is full of sht and just singing for his supper. You may be passionate etc etc.....but claiming the whole team feels this way is horse sht at its best. Just look at your very own support threads and how many times people have to resort to making public posts to get issues resolved.

Just for interest sakes, is action ever taken against staff that led customers here to seek help because those staff are incompetent?

 

[AfriNatic]

You are now going from being someone that is helpful, to someone that is full of sht and just singing for his supper. You may be passionate etc etc.....but claiming the whole team feels this way is horse sht at its best. Just look at your very own support threads and how many times people have to resort to making public posts to get issues resolved.

Just for interest sakes, is action ever taken against staff that led customers here to seek help because those staff are incompetent?

Ouch I think that is a bit harsh. People post about their bad experiences. They seldom post praises when things exceeded their expectations.

 

[ProfA]

Ouch I think that is a bit harsh. People post about their bad experiences. They seldom post praises when things exceeded their expectations.

My apologies. i call it as i see it. my opinion about you being helpful still stands though. and for what its worth i think you are the most professional company rep by a mile. the other reps should really look to you as an example. does that mean i wont call bullsht when i see it, not a chance.

P.S. quite masterful how you dodged that last question.

 

[AfriNatic]

My apologies. i call it as i see it. my opinion about you being helpful still stands though. and for what its worth i think you are the most professional company rep by a mile. the other reps should really look to you as an example. does that mean i wont call bullsht when i see it, not a chance.

P.S. quite masterful how you dodged that last question.

Not dodging at all just don't think this is the appropriate platform to discuss the matter but like any company we do have our disciplinary process.