Slow internet in Pinelands, Cape Town

[TheRower21]

My internet started becoming extremely laggy about 4 weeks ago. It used to only happen during prime time, but it has steadily gotten worse and is now constantly terrible.
I have spoken to both MWEB (my ISP) and Telkom about it, neither of which helped.
Apparently it is a congested exchange, but I have no idea how to make sure of this.
I am currently on the MWEB uncapped 2mbps account.

Some stats:

Traceroute taken at 3:30pm 14/08/2013 on my MWEB account.
This is the IP for telkom.co.za., because if I tried to ping the web address it would not respond.

Tracing route to 196.43.22.222 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 1065 ms 1124 ms 1135 ms 41-133-106-1.dsl.mweb.co.za [41.133.106.1]
3 1103 ms 1077 ms 1084 ms 197.84.96.162
4 962 ms 986 ms 1007 ms 197.84.3.2
5 945 ms 1005 ms 971 ms 197.84.5.242
6 1062 ms 1146 ms 1114 ms 197.84.4.165
7 1184 ms 1238 ms 1291 ms 197.84.4.21
8 1267 ms 1180 ms 1027 ms 196.43.25.205
9 1200 ms 1121 ms 1063 ms 196.43.39.162
10 1257 ms 1095 ms 1026 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
11 1046 ms 1172 ms 1054 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
12 1084 ms 1193 ms 1203 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

Traceroute taken at 9:30pm 15/08/2013 on my free Afrihost account.

Tracing route to 196.43.22.222 over a maximum of 30 hops

1 2 ms 1 ms 1 ms 192.168.1.1
2 1005 ms 1155 ms 1257 ms 105.236.5.65
3 1066 ms 1082 ms 1141 ms 41.181.53.150
4 1126 ms 1198 ms 1225 ms 41.181.198.188
5 1017 ms 1164 ms * 196.44.18.8
6 1024 ms 1197 ms 1258 ms 196.44.18.143
7 1260 ms 1238 ms 1169 ms 196.25.165.197
8 935 ms 1068 ms 1192 ms 196.43.25.205
9 1170 ms 1145 ms 1085 ms 196.43.39.162
10 822 ms 833 ms 929 ms 196.43.23.6
11 1038 ms 878 ms 1012 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.3
4]
12 1076 ms 1126 ms 1223 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.

Line quality:

Downstream Upstream
SNR Margin (dB): 26.5 14.0
Attenuation (dB): 15.0 6.0
Output Power (dBm): 4.1 6.3
Attainable Rate (Kbps): 10016 1080
Rate (Kbps): 2048 512
K (number of bytes in DMT frame): 65 17
R (number of check bytes in RS code word): 0 0
S (RS code word size in DMT frame): 1 1
D (interleaver depth): 1 1
Delay (msec): 0 0

ANY help in getting this fixed would be GREATLY appreciated, as no one at Telkom or MWEB has been successful in fixing it.

Thanks in advance.

 

[Ivork]

My internet started becoming extremely laggy about 4 weeks ago. It used to only happen during prime time, but it has steadily gotten worse and is now constantly terrible.
I have spoken to both MWEB (my ISP) and Telkom about it, neither of which helped.
Apparently it is a congested exchange, but I have no idea how to make sure of this.
I am currently on the MWEB uncapped 2mbps account.

531 number?
You should see how crap it is in Thornton! All over the place!
Reported the fault with Axxess and Telscum dropped me down to 4meg like I would be happy with that as a solution!

 

[TheRower21]

531 number?

Ye 531. I have a few friends in Pinelands who say that theirs is fine, all with various ISPs.
I'm tired of it, all I want is to identify the problem myself so that I can chase people to fix it, instead of asking them to identify it first. That always gets me nowhere.

 

[GoofySmurf]

My internet started becoming extremely laggy about 4 weeks ago. It used to only happen during prime time, but it has steadily gotten worse and is now constantly terrible.
I have spoken to both MWEB (my ISP) and Telkom about it, neither of which helped.
Apparently it is a congested exchange, but I have no idea how to make sure of this.
I am currently on the MWEB uncapped 2mbps account.

Some stats:







ANY help in getting this fixed would be GREATLY appreciated, as no one at Telkom or MWEB has been successful in fixing it.

Thanks in advance.

Your first hop is to the exchange the dslam you are on might be over congested or there is issues with your port. My bet will be that the dslam is congested, phone telkom and ask them to reset your port if that doesnt work explain to them that the latency to the exchange is over 1000ms and that the technician must check your port on the dslam.

If you get lucky enough and the techy phones you while working on it, be very nice to him and ask him to move you to a less congested dslam they have done that a few times for me.

In some instances a short on the line can also cause it but that can only get picked up if someone is send out to your house and is best to keep as a last resort.

Its not an ISP issue its a telkom exchange issue.

 

[speakup]

I'm also in Pinelands, also a 531 number, with Mweb uncapped, Telkom 1 mbps, also pathetic response so that I virtually have no access. Infuriating.
My stats from speed test:
Download Speed: 413 kbps (51.6 KB/sec transfer rate)
Upload Speed: 184 kbps (23 KB/sec transfer rate)
Latency: 826 ms
Thursday, August 15, 2013 9:59:25 PM

 

[TheRower21]

Your first hop is to the exchange the dslam you are on might be over congested or there is issues with your port. My bet will be that the dslam is congested, phone telkom and ask them to reset your port if that doesnt work explain to them that the latency to the exchange is over 1000ms and that the technician must check your port on the dslam.

Its not an ISP issue its a telkom issue.

Thanks Goofy, will do.

 

[Ivork]

Telkom just gave me the proverbial “you too far from the exchange” and dropped me to 4mbps on Tuesday.

What it is is the overcrowded DSLAM and these 100 year old wires that are rusted and corroded on all these poles down the road all the way to Pinelands that is the problem! They should replace them with our tax money & line rental they screw us for.

I don’t even know how they can charge me line rental on this line my great grandfather paid for 100 years ago when you still had those wind-up phones before even “nommer assebleif” is how old this cables is I’m surprised it works at all !

 

[speakup]

I have to laugh - my trace timed out!

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms
2 726 ms 662 ms 749 ms 41.132.42.1
3 766 ms 726 ms * 197.84.96.162
4 837 ms 828 ms 882 ms 197.84.2.2
5 924 ms 942 ms 992 ms 197.84.5.226
6 1013 ms 1043 ms 912 ms 197.84.4.165
7 878 ms * 1053 ms 197.84.4.21
8 951 ms 853 ms 827 ms 196.43.25.205
9 925 ms 896 ms * 196.43.51.78
10 * * * Request timed out.
11 * * * Request timed out.
12 * 196.25.54.62 reports: Destination net unreachable.

Trace complete.

 

[randomgamer]

I'm in Pinelands and mine's perfect. My ISP is Mweb.

 

[Hosehead]

Telkom just gave me the proverbial “you too far from the exchange” and dropped me to 4mbps on Tuesday.

What it is is the overcrowded DSLAM and these 100 year old wires that are rusted and corroded on all these poles down the road all the way to Pinelands that is the problem! They should replace them with our tax money & line rental they screw us for.

I don’t even know how they can charge me line rental on this line my great grandfather paid for 100 years ago when you still had those wind-up phones before even “nommer assebleif” is how old this cables is I’m surprised it works at all !

You do know that pinelands is a place for the newly wed or nearly dead, and the nearly dead side has woken up to the joys of surfing (blame their adult kids who long ago emigrated and want them to skype ) so with those rusted lines its a miracle there is adsl at all.

 

[Hosehead]

I'm in Pinelands and mine's perfect. My ISP is Mweb.

Mweb like people who log on and off once a day for five minutes. Anything more they frown on and call it abuse.

 

[Ivork]

You do know that pinelands is a place for the newly wed or nearly dead, and the nearly dead side has woken up to the joys of surfing (blame their adult kids who long ago emigrated and want them to skype ) so with those rusted lines its a miracle there is adsl at all.

ROFL you crack me up hosehead.
Sadly you probably half right. Futubox rtmp xbmc stream is unwatchable tonight.
Zero speed from OpenWeb or Axxess or Afrihost.

 

[dudewotevr]

Ye 531. I have a few friends in Pinelands who say that theirs is fine, all with various ISPs.
I'm tired of it, all I want is to identify the problem myself so that I can chase people to fix it, instead of asking them to identify it first. That always gets me nowhere.

Also in Pinelands, was on MWEB 1mb uncapped, switched over to OpenWeb 2mb, sorted.

 

[TelkomZA]

My internet started becoming extremely laggy about 4 weeks ago. It used to only happen during prime time, but it has steadily gotten worse and is now constantly terrible.
I have spoken to both MWEB (my ISP) and Telkom about it, neither of which helped.
Apparently it is a congested exchange, but I have no idea how to make sure of this.
I am currently on the MWEB uncapped 2mbps account.

Hi

The supplied trace routes could indicate exchange congestion, unfortunately there are many factors that could affect this hop, please send me a PM with your contact and ADSL details and I will assist in hopefully resolving or @least giving you an answer on when it will be.

Regards ^CO