I have been experiencing slow speeds and a high and unstable ping since I do not know when. I have a 2mbps line. My download speeds and upload speeds are fine, but the ping is terrible, which makes it impossible to stream anything. I am talking of a pings between 19 and 800mbps. It appears that anything from 40 mbps to 800mbps is the norm.
I have an uncapped account, which means NO throtteling.
First I reported it to support, but they responded with the normal jargon of re-creating a port and so forth.
During April 2017, I have decided to refer the matter to people higher up. I sent an e-mails to Artur, Nikita Kajee and Derrick on several dates since April 2017. I have done hundreds of tests as per their requests.
They have arranged with Telkom on several occations to do tests. All in vain, my line speed was still the same. At some stage it appeared that they wanted to put the blame back to me by responding that I am congesting my own network. I have told them that it is nonsense and proofed to them otherwise.
Afrihost lent me a test router to do some tests and I tested with an alternative router as well. This ruled out the issue of a defective Router. We dit scans for malware and viruses and this was also ruled out.
During the month of June 2017, ****** phoned me and informed me that they will get an engineer together with Telkom to try and resolve the problem. This is now 2 months later and although I have followed the matter up with ****** nothing has happened until now.
I still have the same slow speeds and unstable connection.
My intention is to raise this issue with ISPA as well
I have an uncapped account, which means NO throtteling.
First I reported it to support, but they responded with the normal jargon of re-creating a port and so forth.
During April 2017, I have decided to refer the matter to people higher up. I sent an e-mails to Artur, Nikita Kajee and Derrick on several dates since April 2017. I have done hundreds of tests as per their requests.
They have arranged with Telkom on several occations to do tests. All in vain, my line speed was still the same. At some stage it appeared that they wanted to put the blame back to me by responding that I am congesting my own network. I have told them that it is nonsense and proofed to them otherwise.
Afrihost lent me a test router to do some tests and I tested with an alternative router as well. This ruled out the issue of a defective Router. We dit scans for malware and viruses and this was also ruled out.
During the month of June 2017, ****** phoned me and informed me that they will get an engineer together with Telkom to try and resolve the problem. This is now 2 months later and although I have followed the matter up with ****** nothing has happened until now.
I still have the same slow speeds and unstable connection.
My intention is to raise this issue with ISPA as well
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