Slow to No connection. Devil's Peak Estate, Cape Town

[snake eyes]

I Have moved from Durbanville area to Cape Town Central (Devil's peak estate) and all I seem to get is EDGE, and **** EDGE at that on the 8ta service.

I also have a CellC account that is a little bit better but still nothing in comparison to how my connections were in Durbanville.

I have already asked customer service to help me, through the chat with a consultant thing on the web site, but all they had to say was that I should just cancel the account... Fine salesman there.

Went to the Telkom mobile store in Canal walk and the consultant there said he cant send out a tech or anything because I have had the account for more than 6 months (how do you people keep your clients O_O)

so I need some solutions here... I would like to still use my 8ta connection as I am paying for it and to cancel it is INSANE.

The website says there IS connectivity here, but my experience says otherwise.

can anyone help?

 

[Kris_BL]

glad to hear that i'm not the only one getting PATHETIC service & signal from them...
~also~ it took 2years of struggling with call'center & the local TELKOM direct shop before i eventualy was able to send/receive MMS's with my 8TA contract...

GoodLuck Bud !!

 

[Sherbang]

The website says there IS connectivity here, but my experience says otherwise.

When I look at the website a large section of Devils Peak has no 3G Connection. Presumably though you checked for your specific street?

 

[snake eyes]

When I look at the website a large section of Devils Peak has no 3G Connection. Presumably though you checked for your specific street?
View attachment 80809

I did... look for yourself.

Ben Avenue, Cape Town 8001

But i mean... its the city center (ok ok, to be fair...edge of) so you would think there would be connectivity here

 

[snake eyes]

I must agree with alot of people that the 8ta service is horrible... Guess thats what you get from a company that has a monopoly

 

[ripclaw]

I also got Edge speeds last night. I thought that maybe there was a much wider problem and then used my Cell C 3G dongle, and got much better speeds (full reception on HSPA+). What gives?!

Edited to add that I'm in Westville, KZN.

 

[Hummercellc]

At least you guys have signal, I have had zero 2G or 3G signal from Telkom's Home network since Saturday.....
I have the Internet 5 Promo so can't roam on MTN.....