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Slow upload speeds in Cape Town
- Thread starter 1geoff99
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fsgoldstein
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- Feb 2, 2011
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- 12
1geoff99
Well-Known Member
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- Oct 11, 2010
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Do you guys get the problem all day? I recently only get slow uploads in the evening.
Also, have you reported this to onlinesupport@cellc.co.za ? The more we complain, the more likely Cell C is going to do something (hopefully).
Don't hold your breath, I think CellC should stop selling new sticks, consolidate and fix their existing problems - they are obviously not able to do both at the same time. As for all the posts regarding the Western Cape - certainly their new shiny customer / help-desk software should alert them to the problems - probably don't know how to work that either.
fsgoldstein
Member
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- Feb 2, 2011
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Bad again this evening. Sent email to onlinesupport last Friday - currently waiting for a call from the network team.
http://speedtest.net/result/1192442850.png
http://speedtest.net/result/1192442850.png
1geoff99
Well-Known Member
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- Oct 11, 2010
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If you don't get promised action, try complaining on Cell C's Facebook wall. Seemed to help me. http://www.facebook.com/CellC.SouthAfrica?sk=wall
You need to click on 'Like' before you can post on the wall.
0.02 * 4 = 0.04
ROFL!
MDE
Expert Member
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- May 18, 2009
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- 2,247
Where in Claremont? This is mine and also stay in claremont. http://www.speedtest.net/result/1193685236.png
- Joined
- Sep 7, 2010
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- 3,721
Connection/ coverage issues are being dealt with, please email us directly on onlinesupport@cellc.co.za with details. This is helping us to efficiently attend to "problem" areas..
Keep them coming!
>Name and surname
>Physical addresses / coordinates,
>Contact details,
>Model of the modem e.g. Huawei E1820.
>Detailed description of the fault/ problem
>when was the problem experienced
>Prepaid/ Post paid
Thanks!!
Keep them coming!
>Name and surname
>Physical addresses / coordinates,
>Contact details,
>Model of the modem e.g. Huawei E1820.
>Detailed description of the fault/ problem
>when was the problem experienced
>Prepaid/ Post paid
Thanks!!
fsgoldstein
Member
- Joined
- Feb 2, 2011
- Messages
- 12
I am in Midwood Avenue off Palmyra - CellIDs used are 40081 and 40391.
Speedtest this morning http://speedtest.net/result/1193982948.png (MDMA has current CellID 40391 and RSSI -77dBm).
Cell C called a few minutes ago and will be doing an investigation today or tomorrow.
Where are you in Claremont? I think I saw previous postings of yours where you complained about the Livingstone tower but which has now improved??
1geoff99
Well-Known Member
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- Oct 11, 2010
- Messages
- 373
*sigh*
The above is what I got 5pm Friday afternoon and is the kind of speeds I mostly get any afternoon or evening of the week.
And this is what I got early Sunday morning...
So clearly there is a capacity / congestion issue. Unfortunately, it is not conveniient to only have to use the network when everyone else is sleeping.
It seems strange, though, that upload speeds seem to suffer much more than download speeds.
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