Slow upload speeds in Cape Town

[ColdComfort]

Thanks cellc looks like it up and working again

 

[pagel]

I got my speed?stick beginning of December (live in Welgedacht area in Bellville). Originally had trouble getting it to work with my router - the cellc support desk was horrible (essentially they assume everyone calling them is an idiot). In any case - later I got hold of Winston who actually provided some support - they reprovisioned (or whatever) my sim and it worked quite well for a week or so (so hardware on my side is not the issue). The last week has been horrible - it disconnects, drops back to EDGE, doesn't have a signal etc. - this is true whether plugged into my router or my laptop directly.

Bottom line - I paid R3000. I have spent a significant amount of effort and time on sorting out issues. I have an unreliable, slow internet connection.

Right now Vodacom seems like a bargain - I will never buy a CellC product again.
Regards
Pagel

 

[katman]

Same here. And I will actively discourage anyone I know from touching a Cell C product as long as I live. The maddening irony of launching a customer service "power is in your hands" campaign just as you're about to ignore the massive broken elephant in the room is just astounding. Tell Trevor his comedy career is kaput forever.

 

[Cell_C]

Speedstick issue in Western Cape

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered. This has forced us to use a redundant route which unfortuantely doesn't have the same capacity as the routes that have failed. We are working on rectifying the two main routes and hope to have it back this evening.

We apologise for the frustration this has caused our customers in the Western Cape.

 

[Shake&Bake]

Speedstick issue in Western Cape

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered. This has forced us to use a redundant route which unfortuantely doesn't have the same capacity as the routes that have failed. We are working on rectifying the two main routes and hope to have it back this evening.

We apologise for the frustration this has caused our customers in the Western Cape.

Thanks for the update.
Does that include my waterlogged stick that I found my Dad had put in the washing machine with my shorts?

Speeds been getting a bit better on the handset though.

Sent from my GT-I9000 using MyBroadband Android App

 

[katman]

... currently experiencing slower speeds than usual ...

If by "currently" you mean for the past 6 weeks, and if by "usual" you mean dial-up speed, then yes.

Just sort it out, or refund me my money.

 

[UtianG]

Speedstick issue in Western Cape

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered. This has forced us to use a redundant route which unfortuantely doesn't have the same capacity as the routes that have failed. We are working on rectifying the two main routes and hope to have it back this evening.

We apologise for the frustration this has caused our customers in the Western Cape.

Thanks for the update Cell_C ...

 

[kingdong]

What Cell-C really needs to do with urgency is create a prominent page on their website to report their faults and problem areas live. This will eliminate a lot of the frustration experienced by it's customers. In this unfortunate instance, it took many complaints before we got word of what has gone wrong. As a result some loyal customers are threatening to boycot Cell C, and was avoidable. This type of message is a buzzkill for a company because bad news spreads FASTER than WOOOSH!

A dedicated faults / service disruption page can be updated live by people on your technical staff.
A simple SMS to the customer-base in the affected regions would also suffice and won't cost the company anything.

Another idea: How about updating your new Cell-C service panel with a speed test tool. Call it woooshometer. If the signal / speed is below a certain benchmark, the software reports the issue automatically? (with speeds, IP address and tower). That will assist your technical team to isolate issues in a pro-active manner, rather than awaiting post-active complaints.

Hey, give me the job Ron, and I'll head up the system.

 

[ajax]

Is it fixed? Crossing fingers

 

[joejoe003]

Sent email to support re slow speeds in Rondebosch - and received reply today. They were aware of the problem and it appears to be sorted. Thank you David at Cell C support! J

I spoke too soon... back to minus warp speeds...

 

[katman]

Worse than ever. Whoosh is the sound of the Cell C customer base leaving.

 

[kingdong]

Woooshful Thinking!

To say we are experiencing slower speeds in Cape Town is an gross understatement. My modem has cut out every minute throughout the last 48 hours, then it alternates between whoosh and then edge, then nothing. I have to agree with the many other W/Cape subscribers that this product has seriously disappointed us. Up to two weeks ago everything was working well, with intermittent signal drops every second day, which were acceptable. Now it's untenable. I can't upload any file over 200kb without losing the signal. I run a small IT firm and can't rely on Cell C to do business any more. Why am I stuck on edge in the CBD?

Cell C, you have a major tower or software glitch that needs to be addressed urgently. All the promises of Wooooosh and high speed internet are falling by the wayside faster than political party electioneering promises. Come 1 April, and this has not been sorted out, I'm going to exercise my right to a full refund under the new Consumer Protection Act, and encourage others to do so as well!

In any other country, this would be considered fraudband!

I feel I have bought a lemon.

Tamboerskloof
Cape Town

 

[ginggs]

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered.

When did this double cable break occur? This thread has been ongoing since January 13.

 

[Antonf]

The title of this thread is wrong. I'd be HAPPY with a slow connection, but I don't even have that.

 

[katman]

When did this double cable break occur? This thread has been ongoing since January 13.

Exactly. Mine was fine for November and December, but went south somewhere in early January. So I don't buy this cable story. Lies & spin and deafening silence. The power is in our hands, as Trevor said. Let's use it.

 

[Antonf]

Speedstick issue in Western Cape

We are aware that customers in the Western Cape are currently experiencing slower speeds than usual on their speedsticks as a result of a double cable break we have suffered. This has forced us to use a redundant route which unfortuantely doesn't have the same capacity as the routes that have failed. We are working on rectifying the two main routes and hope to have it back this evening.

We apologise for the frustration this has caused our customers in the Western Cape.

"This evening" has come and gone and the situation is getting worse, not better!

 

[kingdong]

So it's official. Virgin Mobile subscribers are now piggy-backing off Cell C's mobile internet. This begun last Friday.

http://mybroadband.co.za/news/broadband/18501-Virgin-Mobile-launches-HSPA-broadband-services.html

Coincidentally, Virgin mobile's subscribers have been reporting fast speeds and stable connections since Friday, while many of Cell C's existing subscribers are experiencing the worst speeds and connections since Friday.

Why are Cell C's own customers being prejudiced in this manner?

 

[Shake&Bake]

Is this why I'm now on Edge?


Sent from my GT-I9000 using MyBroadband Android App

 

[morkhans]

JHB: Vodacom Server


JHB: MTN


Back to what it was.

 

[1geoff99]

If I can connect....

[URL=http://www.speedtest.net] [/URL]