So.... I decided to read my Xbox 360 warranty manual

[DarKWateR]

Well since I'm one of those lucky buggers who never had any Xbox failures (2 consoles) I was still curious and decided to go read the warranty guide anyway.

Interesting indeed...here's some quotes.

Xbox 360 - Volume 2 - Warranty

Extract from page 3

Microsoft guarantees that the Xbox Product will:

(i) perform substantially in accordance with the instruction manual; and
(iii) be of a standard and quality normally expected for goods of its kind.

Manufacturer's Guarantee

Note: You have rights as a consumer under your local law to seeks a guarantee from your Xbox 360 retailer. This manufacturer's guarantee does not affect those rights.

Extract from page 4

Remedy

(i) repair of the Xbox product; or
(ii) if repair is not feasible, replacement of Xbox Product; or
(iii) if neither repair nor replacement are feasible, a refund of the price paid for the Xbox Product.

So according to my knowledge and reading this material and can't see why you can't demand the retail store to resolve your problem and also I don't see 60-90 waiting period feasible and therefor I can't see why a full refund should not be provided.

 

[Solidus]

Good luck trying to get a full refund from our Retail Stores.
Coming from a part-time retail job, Never will they give into a full refund when it comes to electronics. You'd have to make a huge fuss of no less than 3 months before they consider a full refund.

 

[DarKWateR]

Good luck trying to get a full refund from our Retail Stores.
Coming from a part-time retail job, Never will they give into a full refund when it comes to electronics. You'd have to make a huge fuss of no less than 3 months before they consider a full refund.

I guess it depends on the store. Game provided me with a full refund for my TV and PSP Console.

 

[RPG_Fan]

I guess it depends on the store. Game provided me with a full refund for my TV and PSP Console.

Does this not only apply within the first week of purchase?

 

[Solidus]

I guess it depends on the store. Game provided me with a full refund for my TV and PSP Console.

Wonder what other store is as generous, usually have to fight Tooth&Nail to get any sort of refund

 

[Mokusei]

With a lawyer as a mother, I pray that Hi Fi Corp will never have to deal with her. That will be quite a funny day.

 

[DarKWateR]

Does this not only apply within the first week of purchase?

Correct but in my case I had problems with my TV and PSP and they could not provide with time of repair so demanded a refund.